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Table of Contents
PART ONE Personal Skills 1. Organizational Behavior and Your Personal Effectiveness 2. Managing Stress and Time 3. Solving Problems 4. Making Ethical Decisions PART TWO Interpersonal Skills 5. Communication 6. Motivating Others 7. Managing Employee Performance 8. Using Power and Influence 9. Leading Others PART THREE Group and Organizational Skills 10. Team Effectiveness 11. Resolving Conflict Through Negotiation and Mediation 12. Recruiting, Selecting, and Retaining Talent 13. Culture and Diversity 14. Making Change