The Eleventh Edition of Stevenson's Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson's careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving. Through detailed examples and solved problems, short cases and readings on current issues facing businesses, and auto-gradable end of chapter problems and application-oriented assignments available in Connect Operations Management, students learn by doing, and the Eleventh Edition continues to offer more support for 'doing Operations' than any other.
Table of Contents
1. Introduction to Operations Management 2. Competitiveness, Strategy, and Productivity 3. Forecasting 4. Product and Service Design Supplement: Reliability 5. Strategic Capacity Planning for Products and Services Supplement: Decision Theory 6. Process Selection and Facilities Layout 7. Work Design and Measurement Supplement: Learning Curves 8. Location Planning and Analysis Supplement: The Transportation Model 9. Management of Quality 10. Quality Control Supplement: Acceptance Sampling 11. Aggregate Planning and Master Scheduling 12. MRP and ERP 13. Inventory Management 14. JIT and Lean Operations Supplement: Maintenance 15. Supply Chain Management 16. Scheduling 17. Project Management 18. Management of Waiting Lines 19. Linear Programming Appendix A Answers to Selected Problems Appendix B Tables Appendix C Working with the Normal Distribution Company Index Subject Index