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Table of Contents
Chapter 1. Teams in Organizations: Facts and Myths
Chapter 2. Performance and Productivity: Team Performance Criteria and Threats to Productivity
Chapter 3. Rewarding Teamwork: Compensation and Performance Appraisals
PART TWO: INTERNAL DYNAMICS
Chapter 4. Designing the Team: Tasks, People, and Processes
Chapter 5. Team Identity, Emotion, and Development
Chapter 6. Sharpening the Team Mind: Communication and Collective Intelligence
Chapter 7. Team Decision Making: Pitfalls and Solutions
Chapter 8. Conflict in Teams: Leveraging Differences to Create Opportunity
Chapter 9. Creativity: Mastering Strategies for High Performance
PART THREE: EXTERNAL DYNAMICS
Chapter 10. Networking, Social Capital, and Integrating across Teams
Chapter 11. Leadership: Managing the Paradox
Chapter 12. Interteam Relations: Competition and Cooperation
Chapter 13. Teamwork via Information Technology: Teaming across Distance and Culture
APPENDIX 1: Managing Meetings: A Toolkit
APPENDIX 2: Tips for Consultants and Facilitators
APPENDIX 3: A Guide for Creating Effective Study Groups
APPENDIX 4: Example Items from Peer Evaluations and 360-Degree Performance Evaluations