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Table of Contents
Chapter 2: The Balanced Scorecard and Strategy Map
Chapter 3: Using Costs in Decision Making
Chapter 4: Accumulating and Assigning Costs to Products
Chapter 5: Activity-Based Cost Systems
Chapter 6: Measuring and Managing Customer Relationships
Chapter 7: Measuring and Managing Process Performance
Chapter 8: Measuring and Managing Life-Cycle Costs
Chapter 9: Behavioral and Organizational Issues in Management Accounting and Control Systems
Chapter 10: Using Budgets for Planning and Coordination
Chapter 11: Financial Control