Management and the Control of Quality with Student CD-ROM

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  • Edition: CD
  • Format: Hardcover
  • Copyright: 6/15/2001
  • Publisher: South-Western College Pub
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession.

Table of Contents

The Quality Systemp. 1
Introduction to Qualityp. 3
Total Quality in Organizationsp. 47
Philosophies and Frameworksp. 89
The Management Systemp. 153
Focusing on Customersp. 155
Leadership and Strategic Planningp. 219
Human Resource Practicesp. 285
Process Managementp. 359
Performance Measurement and Strategic Information Managementp. 447
Technical Issues in Qualityp. 507
Statistical Thinking and Applicationsp. 509
Quality Improvementp. 581
Quality Controlp. 643
Statistical Process Controlp. 685
Reliabilityp. 763
The Quality Organizationp. 797
Building and Sustaining Total Quality Organizationsp. 799
Areas for the Standard Normal Distribution
Factors for Control Charts
Random Digits
Binomial Probabilities
Poisson Probabilities
Values of e[superscript -iN]
Solutions to Even-Numbered Problems
Table of Contents provided by Blackwell. All Rights Reserved.

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