9780471593294

The Management of Engineering: Human, Quality, Organizational, Legal, and Ethical Aspects of Professional Practice

by
  • ISBN13:

    9780471593294

  • ISBN10:

    047159329X

  • Format: Paperback
  • Copyright: 1995-11-01
  • Publisher: Wiley
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Summary

This book covers a broad range of topics necessary for those managing engineering personnel, projects and organizations.

Table of Contents

1 The Engineer as Manager
1(21)
1.1 Engineering as a Profession and as a Career
2(2)
1.2 Engineering Versus Management
4(3)
1.3 The Transition to Engineering Manager
7(6)
1.4 Maintaining Technical Competence
13(1)
1.5 The Engineering Manager's Functions and Activities
14(2)
1.6 A Definition and Some Distinctions
16(3)
1.7 Discussion Questions
19(1)
1.8 References
20(2)
2 The Engineering Organization
22(27)
2.1 The Effective Organization
22(6)
2.1.1 Teamwork in Practice
22(2)
2.1.2 A Descriptive Model
24(1)
2.1.3 Principles of Organizational Structure
25(2)
2.1.4 Organizational Design: An Approach
27(1)
2.2 Organizational Structures
28(13)
2.2.1 The Organizational Chart Can't Say It All!
28(1)
2.2.2 Functional
28(1)
2.2.3 Product
29(2)
2.2.4 Project
31(3)
2.2.5 Matrix
34(2)
2.2.6 Self-Directed Teams
36(2)
2.2.7 Clusters
38(1)
2.2.8 Geographical
39(1)
2.2.9 The Throwaway Organization
40(1)
2.2.10 The Informal Organization
40(1)
2.3 Relationships Within the Organization
41(4)
2.4 Relationships Outside the Organization
45(1)
2.5 The Future of Technical Organizations
46(1)
2.6 Discussion Questions
46(1)
2.7 References
47(2)
3 Total Quality Management: Principles and Approaches
49(33)
3.1 Some History
50(4)
3.2 Some Definitions
54(2)
3.3 Some Primary Principles
56(6)
3.3.1 Continuous Improvement
56(2)
3.3.2 Focus on the Customer
58(1)
3.3.3 The Importance of Teams
59(1)
3.3.4 Management Involvement and Support
60(2)
3.4 The Gurus and Their Approaches
62(4)
3.4.1 Philip B. Crosby
62(1)
3.4.2 W. Edwards Deming
63(1)
3.4.3 Armand V. Feigenbaum
64(1)
3.4.4 Kaoru Ishikawa
65(1)
3.4.5 Joseph M. Juran
65(1)
3.4.6 Genichi Taguchi
66(1)
3.5 Applications to Service Industries
66(3)
3.6 Cost of Quality
69(2)
3.7 Standards of Excellence
71(5)
3.7.1 ISO 9000
71(1)
3.7.2 Baldrige Award
72(1)
3.7.3 Deming Prize (Japan)
73(2)
3.7.4 State Awards
75(1)
3.7.5 President's Award
76(1)
3.8 Implementing Total Quality Management in the Engineering Organization
76(1)
3.8.1 Culture Change
76(1)
3.8.2 Approaches to Implementation
77(1)
3.9 Concluding Remarks
77(1)
3.10 Discussion Questions
78(1)
3.11 References
79(3)
4 Total Quality Management: Techniques and Applications
82(38)
4.1 A Sampling of Numeric Tools
82(10)
4.1.1 Control Charts
82(4)
4.1.2 Histograms
86(1)
4.1.3 Pareto Charts
87(4)
4.1.4 Run Charts (Timeline Charts)
91(1)
4.1.5 Scatter Diagrams
91(1)
4.2 A Sampling of Nonnumeric Tools
92(5)
4.2.1 Brainstorming
92(1)
4.2.2 Cause-and-Effect Diagrams (Ishikawa or Fishbone Diagrams)
93(1)
4.2.3 Flowcharting
93(1)
4.2.4 Force Fields
94(2)
4.2.5 Nominal Group Technique
96(1)
4.3 Benchmarking
97(1)
4.4 A Comment on Total Quality Management Tools
98(2)
4.5 Total Quality Management Applications in Engineering
100(13)
4.5.1 Gee & Jenson: Design Consultants
100(3)
4.5.2 Heartland Professional Construction Services
103(4)
4.5.3 Texaco: Process Industry
107(6)
4.6 The Quality Road Ahead
113(2)
4.7 Problems and Discussion Questions
115(3)
4.8 References
118(2)
5 The Human Element in Engineering Management
120(27)
5.1 Motivation
120(8)
5.2 Leadership
128(6)
5.3 Delegation
134(2)
5.4 Personnel Development
136(1)
5.5 Incentive, Recognition, and Reward Systems
137(2)
5.6 The Personnel Administration Function
139(3)
5.7 Discussion Questions and Cases
142(3)
5.8 References
145(2)
6 Communication in the Engineering Organization
147(22)
6.1 The Communication Process
147(1)
6.2 Communication in Organizations
148(4)
6.3 Oral Communication
152(4)
6.4 Written Communication
156(3)
6.5 Choosing the Appropriate Method
159(2)
6.6 Meetings
161(1)
6.7 Negotiation
162(1)
6.8 Some Final Thoughts on Improving the Communication Process
163(1)
6.9 Discussion Questions and Case
164(3)
6.10 References
167(2)
7 Management of Engineering Projects
169(55)
7.1 The Nature of Projects and Project Management
169(3)
7.1.1 Some Definitions
169(2)
7.1.2 The "Essence" of Successful Project Management
171(1)
7.1.3 The Project Life Cycle
172(1)
7.2 Project Organizations
172(16)
7.2.1 An Important Decision: Project Organization or Not
175(1)
7.2.2 The Basic Three: Functional, Projectized, and Matrix
176(1)
7.2.2.1 The Functional Organization
176(1)
7.2.2.2 The Projectized Organization
177(1)
7.2.2.3 The Matrix Organization
178(4)
7.2.3 Role Conflict in the Project Organization
182(4)
7.2.4 Don't Forget the Informal Structure!
186(1)
7.2.5 The Place of the Project Manager in the Organization
186(2)
7.3 The Project Manager
188(2)
7.3.1 A Different Kind of Position
188(1)
7.3.2 Roles and Responsibilities
188(1)
7.3.3 What Kind of Person Can Fulfill That Role?
189(1)
7.4 Project Planning, Scheduling, and Control
190(20)
7.4.1 Work Breakdown Structure
191(2)
7.4.2 Bar Charting Methods
193(2)
7.4.3 Network Scheduling Methods
195(1)
7.4.3.1 The Network Approach
195(2)
7.4.3.2 Activity-on-Node Method
197(6)
7.4.3.3 Activity-on-Arrow Method
203(3)
7.4.3.4 Precedence Method
206(1)
7.4.4 Resource and Cost Analysis and Control Based on a Network Schedule
207(1)
7.4.5 Computer Applications for Planning and Controlling the Schedule
208(2)
7.5 Project Budgeting and Cost Control
210(9)
7.5.1 Budgeting
210(1)
7.5.1.1 Cost Estimating
210(3)
7.5.1.2 The Project Budget
213(2)
7.5.2 Cost Control
215(4)
7.6 Some Final Thoughts on Project Control
219(1)
7.7 Discussion Questions and Problems
219(3)
7.8 References
222(2)
8 Engineers and the Law
224(30)
8.1 Four Basic Types of Law
225(3)
8.1.1 Constitutional Law
226(1)
8.1.2 Administrative Law
226(1)
8.1.3 Statute Law
226(1)
8.1.4 Common Law
227(1)
8.2 Civil Law: Two Meanings
228(1)
8.3 Law Versus Equity
228(1)
8.4 The United States Court System
229(4)
8.4.1 Federal Courts
229(2)
8.4.2 State Courts
231(1)
8.4.3 Jurisdiction
231(2)
8.5 Trial Procedure
233(4)
8.5.1 Pretrial
233(1)
8.5.2 Trial
234(1)
8.5.3 Evidence
235(2)
8.6 Citation of Cases
237(1)
8.7 Agency
238(3)
8.8 Intellectual Property
241(3)
8.8.1 Patents
241(1)
8.8.2 Trademarks
242(1)
8.8.3 Copyrights
243(1)
8.8.4 Trade Secrets
243(1)
8.9 Regulatory Compliance
244(3)
8.10 Alternate Forms of Dispute Resolution
247(4)
8.10.1 Negotiation
247(1)
8.10.2 Mediation
247(1)
8.10.3 Mini-Trial
248(1)
8.10.4 Arbitration
249(2)
8.11 Topics Not Covered
251(1)
8.12 Discussion Questions
251(2)
8.13 References
253(1)
9 Contract Law Principles
254(31)
9.1 Definitions
254(5)
9.2 Formation Principles
259(7)
9.2.1 Competent Parties
260(1)
9.2.2 Proper Subject Matter
261(1)
9.2.3 Meeting of the Minds
261(3)
9.2.4 Consideration
264(1)
9.2.5 Form
265(1)
9.3 Interpretation of Written Contracts
266(3)
9.4 Third-Party Rights
269(3)
9.4.1 Assignment of Contract Rights
269(1)
9.4.2 Third-Party Beneficiaries
270(2)
9.5 Contract Discharge
272(4)
9.5.1 Satisfactory Performance/Completion
272(1)
9.5.2 Contractual Provision
273(1)
9.5.3 Breach of Contract
273(1)
9.5.4 Mutual Agreement of the Parties
274(1)
9.5.5 Impossibility of Performance
274(1)
9.5.6 Impracticability of Performance
275(1)
9.5.7 Operation of Law
276(1)
9.6 Remedies for Breach of Contract
276(3)
9.6.1 Damages
277(1)
9.6.2 Restitution
278(1)
9.6.3 Equity Remedies
278(1)
9.7 Discussion Questions
279(4)
9.8 References
283(2)
10 Engineering and Construction Contracts
285(40)
10.1 Engineering and Architectural Services Contracts
285(5)
10.1.1 Contract Elements
286(1)
10.1.2 Scope of Services
286(2)
10.1.3 Fee Arrangements
288(1)
10.1.4 Relationships with Other Parties
289(1)
10.1.5 Standard Documents
290(1)
10.2 Construction Contract Elements
290(3)
10.2.1 Competent Parties
290(1)
10.2.2 Proper Subject Matter
291(1)
10.2.3 Meeting of the Minds
291(1)
10.2.4 Consideration
292(1)
10.2.5 Form
293(1)
10.3 Types of Contract
293(9)
10.3.1 Fixed Price
293(1)
10.3.2 Unit Price
294(3)
10.3.3 Cost Plus
297(1)
10.3.4 Design/Build Contracts
298(1)
10.3.5 Turnkey
299(1)
10.3.6 Construction Manager
300(1)
10.3.7 Fast Track
301(1)
10.3.8 End-Result Contracts
301(1)
10.4 The Contracting Process
302(9)
10.4.1 Advertising
302(1)
10.4.2 Proposals
303(2)
10.4.3 Bid Opening
305(1)
10.4.4 Evaluation and Award
306(1)
10.4.5 The Work Proceeds
307(3)
10.4.6 Completion
310(1)
10.5 Construction Documents
311(2)
10.5.1 Agreement
311(1)
10.5.2 Drawings
311(1)
10.5.3 General Conditions
312(1)
10.5.4 Special Condition
312(1)
10.5.5 Technical Specifications
312(1)
10.5.6 Other Documents
313(1)
10.6 Contract Provisions of Special Interest
313(7)
10.6.1 Bonds
314(1)
10.6.2 Incorporation by Reference
315(1)
10.6.3 Hierarchy of Documents
315(1)
10.6.4 Indemnity
316(1)
10.6.5 Time of Completion and Liquidated Damages
316(1)
10.6.6 Delay and No Damages for Delay
317(1)
10.6.7 Termination
318(1)
10.6.8 Differing Site Conditions
319(1)
10.7 Discussion Questions
320(3)
10.8 References
323(2)
11 Legal Structures of Business Organizations
325(24)
11.1 Sole Proprietorship
325(1)
11.2 Partnership
326(8)
11.2.1 General Partnership
326(6)
11.2.2 Limited Partnership and Subpartnership
332(1)
11.2.3 Partnering
332(2)
11.3 Corporation
334(9)
11.3.1 Limited Liability of Owners
335(1)
11.3.2 Formation of Corporation
335(2)
11.3.3 Participation and Control
337(1)
11.3.4 Financing the Corporation
338(1)
11.3.5 Taxation: C Corporation and S Corporations
339(1)
11.3.6 Other Corporation Characteristics
340(1)
11.3.7 Professional Corporations
340(3)
11.3.8 Termination
343(1)
11.4 Joint Venture
343(1)
11.5 Other Organizations
344(2)
11.5.1 Not-for-Profit Corporation
344(1)
11.5.2 Franchise
345(1)
11.5.3 Limited Liability Company
345(1)
11.5.4 Unincorporated Association
345(1)
11.5.5 Share-Office Arrangement
345(1)
11.6 Discussion Questions
346(1)
11.7 References
347(2)
12 Professional Liability
349(34)
12.1 Introduction to Tort Law
349(8)
12.1.1 Intentional Torts
350(1)
12.1.2 Negligence
351(5)
12.1.3 Strict Liability
356(1)
12.2 Liability Trends of Importance to the Professional
357(16)
12.2.1 Historical Overview
357(4)
12.2.2 Demise of the Privity Defense
361(1)
12.2.3 Standards of Care
362(2)
12.2.4 Product Liability
364(2)
12.2.5 Services Liability
366(2)
12.2.6 Statutes of Limitation and Statutes of Repose
368(1)
12.2.7 Review of Shop Drawings and Other Submittals
369(1)
12.2.8 Job Site Safety
369(2)
12.2.9 Computer-Aided Design
371(2)
12.3 Strategies for Protection of the Professional
373(4)
12.4 Tort Reform
377(1)
12.5 Discussion Questions
378(3)
12.6 References
381(2)
13 Professional Ethics
383(42)
13.1 Morality and Ethics
385(2)
13.2 Codes of Ethics
387(10)
13.3 Obligation in Three Sometimes Conflicting Directions
397(2)
13.4 Some Ethical Issues in Engineering
399(15)
13.4.1 Conflict of Interest
399(2)
13.4.2 Confidentiality and Employee Loyalty
401(3)
13.4.3 Contributions and Kickbacks
404(1)
13.4.4 Whistleblowing
405(5)
13.4.5 Professional Conduct
410(1)
13.4.6 Global Issues
411(2)
13.4.7 A Comment and a Concluding Case
413(1)
13.5 Ethics and the Engineering Manager
414(1)
13.6 In Conclusion
415(1)
13.7 Discussion Questions and Cases
416(6)
13.8 References
422(3)
14 The Engineering Professional
425(27)
14.1 Professional Registration
427(4)
14.2 Continuing Professional Development
431(3)
14.3 Professional Engineering Societies
434(5)
14.4 The Engineer as Expert Witness
439(4)
14.5 In Conclusion
443(5)
14.6 Discussion Questions
448(1)
14.7 References
449(3)
Appendix "Summaries of Reader Responses to Ethics Questions" 452(7)
Index 459

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