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Management Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card),9780324423013
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Management Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)

by ; ;
Edition:
9th
ISBN13:

9780324423013

ISBN10:
0324423012
Format:
Hardcover
Pub. Date:
5/21/2007
Publisher(s):
Cengage Learning
List Price: $297.66

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Questions About This Book?

What version or edition is this?
This is the 9th edition with a publication date of 5/21/2007.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.

Table of Contents

Management Concepts
Management: An Overview
Management Thought: Past and Present
Management Ethics and Social Responsibility
Management?s Commitment to Quality and Productivity
Planning and Decision Making
The Manager?s Environment
Organizational Planning
Strategic Planning and Strategic Management
Making Decisions
Organizing
Organizing Principles
Organizational Design
Organizational Structure and Change
Staffing and Leading
Staffing
Communication: Interpersonal and Organizational
Human Motivation
Leadership
Team Management and Conflict
Controlling
Information Management Systems
Controlling: Purpose and Process
Control Techniques
Special Concerns
International Management
Succeeding in Your Organization
Table of Contents provided by Publisher. All Rights Reserved.


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