Management Mistakes in Healthcare: Identification, Correction, and Prevention

by Edited by Paul B. Hofmann , Frankie Perry , Foreword by Richard J. Davidson

• ISBN13: 9780521535946
• ISBN10: 0521535948
• Edition: 1st
• Format: Paperback
• Copyright: 2010-04-01
• Publisher: Cambridge University Press

Summary

While increasing attention has been directed recently toward recognizing and reducing medical errors, healthcare organizations have yet to benefit from a similar scrutiny of management mistakes. Serving as a call to action for health care managers throughout the world, this book addresses the information gap on this critical issue.

Table of Contents

Notes on the contributors	p. vii
Foreword	p. xi
Preface	p. xv
Acknowledgments	p. xvii
Addressing management mistakes in healthcare
Acknowledging and examining management mistakes	p. 3
The context of managerial mistakes	p. 28
Identifying, classifying, and disclosing mistakes	p. 40
What medical errors can tell us about management mistakes	p. 74
Correcting and preventing management mistakes	p. 84
A question of accountability	p. 103
Case studies of mistakes in healthcare management
Medical errors: Paradise Hills Medical Center Commentary	p. 119
Nursing shortage: Metropolitan Community Hospital Commentary	p. 135
Information technology setback: Heartland Healthcare System Commentary	p. 155
Inept strategic planning: Southwestern Regional Healthcare System Commentary	p. 165
Public relations fiasco, George C. Fremont Community Hospital Commentary	p. 173
Ineffectual governance: Pleasant Valley Regional Health System Commentary	p. 180
Failed hospital merger: Richland River Valley Healthcare System Commentary	p. 201
UK review of selected cases	p. 215
Lessons learned: insights and admonitions	p. 225
Suggested further reading	p. 240
Index	p. 242
Table of Contents provided by Rittenhouse. All Rights Reserved.