9780072935936

Management : Skills and Application

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  • ISBN13:

    9780072935936

  • ISBN10:

    0072935936

  • Edition: 11th
  • Format: Paperback
  • Copyright: 6/1/2004
  • Publisher: McGraw-Hill
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Table of Contents

PART ONE: Foundations

1 Introduction to Management

2 The Management Movement

3 Developing Communication Skills

4 Decision-Making Skills

PART TWO: Contemporary Issues

5 International Business

6 Legal, Ethical, and Social Responsibilities of Management

PART THREE: Planning Skills

7 The Basics of Planning and Strategic Management

8 Operations Management and Planning

PART FOUR: Organizing and Staffing Skills

9 Organizing Work

10 Organizing Structure

11 Understanding Work Teams

12 Staffing

13 Developing Employees and Managers

PART FIVE: Directing Skills

14 Motivating Employees

15 Developing Leadership Skills

16 Managing Conflict and Stress

17 Managing Change and Culture

PART SIX: Controlling Skills

18 Controlling

19 Appraising and Rewarding Performance

20 Operations Control

GLOSSARY

INDEX

Rewards Program

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