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| Foreword | v | ||||
| About the Authors and Acknowledgments | xvii | ||||
|
xviii | ||||
| How to Use This Book | xix | ||||
| SECTION ONE Management and Supervision: An Overview | 1 | (104) | |||
|
3 | (34) | |||
|
37 | (36) | |||
|
73 | (32) | |||
| SECTION TWO Basic Management/Personal Skills | 105 | (198) | |||
|
107 | (43) | |||
|
150 | (37) | |||
|
187 | (34) | |||
|
221 | (37) | |||
|
258 | (45) | |||
| SECTION THREE Managers and the Skills of Others | 303 | (134) | |||
|
305 | (41) | |||
|
346 | (60) | |||
|
406 | (31) | |||
| SECTION FOUR Managing Problems | 437 | (166) | |||
|
439 | (28) | |||
|
467 | (38) | |||
|
505 | (24) | |||
|
529 | (35) | |||
|
564 | (39) | |||
| SECTION FIVE Getting the Job Done ... Through Others | 603 | (2) | |||
|
605 | (46) | |||
|
651 | (27) | |||
|
678 | (62) | |||
|
740 | ||||
| Appendixes | A-1 | ||||
| Glossary | GL-1 | ||||
| Author Index | IN-1 | ||||
| Subject Index | IN-7 |
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