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Managerial Communication:  Strategies and Applications,9780073525044
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Managerial Communication: Strategies and Applications

by
Edition:
4th
ISBN13:

9780073525044

ISBN10:
0073525049
Format:
Hardcover
Pub. Date:
2/23/2007
Publisher(s):
McGraw-Hill/Irwin
List Price: $157.41
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Summary

This 4th edition of Managerial Communication: Strategies and Applications reflects the authors intent to preserve the book's key strengths while bringing it in line with the 21st century workplace.

Author Biography

Geraldine E. Hynes is Associate Professor in the College of Business Administration, Sam Houston State University.

Table of Contents

Managing in Contemporary Organizationsp. 1
The Role of Communication in Contemporary Organizationsp. 3
A Brief Historical Overview of Managerial Communicationp. 4
Management Communication in Ancient Timesp. 5
The Industrial Revolution and Scientific Managementp. 5
The Administrative Approachp. 7
The Human Relations Approachp. 8
The Behavioral Approachp. 11
Empowermentp. 12
The Contingency Approach to Management Communicationp. 13
Contemporary Dynamics Affecting Communication Contingenciesp. 14
Diversityp. 14
Competition and the Drive for Qualityp. 17
Ethicsp. 18
The Transitionp. 20
Summaryp. 21
Cases for Small Group Discussionp. 21
Endnotesp. 24
The Managerial Communication Processp. 27
Levels of Managerial Communicationp. 28
A Strategic Approachp. 28
The First Layerp. 29
The Second Layerp. 30
The Third Layerp. 33
Feedback and Measures of Effectivenessp. 38
Critical Errors in Communicationp. 39
The Assumption-Observation Errorp. 39
The Failure to Discriminatep. 40
Allness and the Process of Abstractionp. 41
Summaryp. 42
Cases for Small Group Discussionp. 43
Endnotesp. 46
Technologically Mediated Communicationp. 48
A Framework for Using Technologically Mediated Communicationp. 49
Bandwidthp. 49
Perceived Personal Closenessp. 51
Feedbackp. 52
A Symbolic Interactionist Perspectivep. 53
Matching Technology and the Messagep. 53
Message Sensitivityp. 54
Message Negativityp. 54
Message Complexityp. 55
Message Persuasivenessp. 55
A Look to the Futurep. 57
Technology Proliferationp. 57
Decision Makingp. 58
Job and Organizational Designp. 59
Collaborationp. 60
The Management Challengep. 61
Summaryp. 62
Cases for Small Group Discussionp. 63
Endnotesp. 65
Managerial Writing Strategiesp. 67
Contemporary Managerial Writingp. 69
Collaborative Writingp. 70
Advantages of Collaborative Writingp. 70
Disadvantages of Collaborative Writingp. 71
Guidelines for Effective Collaborative Writingp. 71
The Unique Role of Managerial Writingp. 72
Planningp. 73
What?p. 73
Why?p. 74
Who?p. 74
When?p. 75
Where?p. 75
How?p. 75
Composingp. 76
Selecting Wordsp. 76
Organizing Words for Effectp. 85
Revisingp. 90
Summaryp. 91
Case for Small Group Discussionp. 92
Exercises for Small Groupsp. 92
Endnotesp. 94
Routine Messagesp. 97
Audience Adaptationp. 98
Basis of the You Attitudep. 98
Anticipating Questionsp. 98
Stressing Reader Benefitsp. 99
Avoiding Negativesp. 99
Nonverbal Elements and the You Attitudep. 99
Dictionp. 99
Strategiesp. 100
Direct Strategyp. 100
Indirect Strategyp. 100
Specific Types: Direct Messagesp. 103
Inquiries and Requestsp. 104
Positive Responses to Inquiries and Requestsp. 105
Claim Lettersp. 106
Positive Responses to Claimsp. 108
Specific Types: Indirect Messagesp. 109
Negative Responses to Inquiriesp. 109
Refused Claimsp. 111
Persuasive Messagesp. 113
Letter Formatsp. 114
Internal Correspondencep. 115
Memo Formatp. 115
Usesp. 117
Types of Memorandumsp. 118
Political Uses in Businessp. 119
Summaryp. 119
Cases for Small Group Discussionp. 120
Endnotesp. 122
Management Reports and Proposalsp. 123
The Report Writing Processp. 124
Groundworkp. 124
Classification of Reportsp. 125
Strategic Considerationsp. 125
Formatp. 125
Arrangement of Pointsp. 127
Organization of the Bodyp. 127
Headingsp. 128
Transitionsp. 130
Memo and Letter Reportsp. 130
Memo Reportsp. 130
Letter Reportsp. 131
Elements of the Formal Reportp. 132
Front Matterp. 133
The Report Properp. 134
Back Matterp. 137
Visual Aidsp. 138
General Rulesp. 138
Pie Chartsp. 139
Bar Chartsp. 140
Line Graphsp. 140
Tablesp. 142
Summaryp. 142
Communication Audit Reportp. 144
Cases for Small Group Discussionp. 150
Endnotesp. 151
Strategies for Understanding Messagesp. 153
Managerial Listeningp. 155
Benefits of Listeningp. 155
Barriers to Listeningp. 156
General Techniques for Listeningp. 158
Specific Techniques for Active Listeningp. 161
Identify the Main and Supporting Pointsp. 161
Organize the Messagep. 162
Summarize the Messagep. 162
Visualize the Messagep. 162
Personalize the Messagep. 163
Take Notesp. 163
Specific Techniques for Interactive Listeningp. 164
Open-Closed Questionsp. 164
Primary-Secondary Questionsp. 164
Neutral-Directed Questionsp. 165
Listening to Informal Communicationp. 165
Listening to the Total Environmentp. 167
Developing a Listening Climatep. 168
The Micro Listening Climatep. 168
The Macro Listening Climatep. 169
Summaryp. 171
Cases for Small Group Discussionp. 171
Endnotesp. 173
Nonverbal Communicationp. 175
The Importance of Nonverbal Communicationp. 176
The Functions of Nonverbal Cuesp. 177
Movementp. 179
Spatial Messagesp. 182
Spatial Zonesp. 182
Spatial Differencesp. 183
Strategic Use of Spacep. 184
Personal Appearancep. 185
Voicep. 186
Nonverbal Signs of Deceptionp. 187
Baselinep. 188
Movementp. 188
Dressp. 189
Personal Spacep. 189
Voicep. 189
Summaryp. 190
Cases for Small Group Discussionp. 190
Endnotesp. 192
Intercultural Managerial Communicationp. 194
What Is Culture?p. 196
Intercultural Mythsp. 196
Some of the Ways in Which We Differp. 198
Should You Learn the Language?p. 200
Nonverbal Sensitivityp. 201
Greetingsp. 202
Dressp. 202
Space, Touch, and Posturep. 202
Gesturesp. 203
Foodp. 203
Giftsp. 203
What Is a Good Intercultural Communicator?p. 204
Developing Interculturally Sensitive Managersp. 206
Summaryp. 207
Case for Small Group Discussionp. 208
Endnotesp. 209
Interpersonal Communication Strategiesp. 211
Conflict Managementp. 213
Benefits of Conflictp. 214
The Relationship Between Communication and Conflictp. 214
Sources of Conflictp. 216
Conflict and Perceptionp. 217
Strategies in Conflict Resolutionp. 218
Avoidingp. 219
Accommodatingp. 220
Forcingp. 220
Compromisingp. 221
Problem Solving: The Win-Win Strategyp. 221
Description of the Strategyp. 221
Beliefs Necessary to Implement the Strategyp. 222
Implementing the Strategyp. 224
Conflict and Management Successp. 226
Summaryp. 226
Cases for Small Group Discussionp. 227
Endnotesp. 228
Managerial Negotiationp. 230
A Strategic Model for Negotiationsp. 231
Culture and Climatep. 232
Sender, Receiver, and Purposep. 232
Purposep. 233
Time, Environment, Content, and Channelp. 236
Timep. 236
Environmentp. 237
Message Contentp. 239
Channelp. 242
Core Strategiesp. 243
Surprisep. 244
Bluffp. 244
Stackingp. 244
Fait Accomplip. 244
Take It or Leave Itp. 245
Screenp. 245
Summaryp. 245
Role Play Scenariop. 246
Cases for Small Group Discussionp. 247
Endnotesp. 250
Conducting Interviewsp. 252
Barriers to Effective Interviewsp. 252
Differing Intentionsp. 252
Biasp. 253
Confusing Facts with Inferencesp. 254
Nonverbal Communicationp. 254
Effects of First Impressionsp. 255
Organizational Statusp. 255
Questions That Lead to Effective Interviewsp. 256
What Is the Interview Objective?p. 256
Where Is the Best Place to Conduct the Interview?p. 256
What Is the Best Way to Begin the Interview?p. 256
What Is the Best Questioning Strategy?p. 257
What Is the Best Sequence for the Questions?p. 257
What Are the Best Types of Questions?p. 258
What Is the Best Way to Close the Interview?p. 260
Employment Interviewsp. 261
Planningp. 261
Legal Concernsp. 262
The Employment Interview Processp. 264
Performance Review Interviewsp. 266
Purposep. 266
Planningp. 267
Processp. 268
Supportive Environmentp. 269
Providing Feedbackp. 272
Establishing Goalsp. 273
Summaryp. 274
Cases for Small Group Discussionp. 275
Endnotesp. 277
Group Communication Strategiesp. 281
Managing Meetings and Teamsp. 283
Advantages and Disadvantages of Working in Teamsp. 284
Advantages of the Teamp. 284
Disadvantages of the Teamp. 285
Groupthinkp. 286
Strategic Considerations for Meetingsp. 287
Should We Meet?p. 287
Premeeting Arrangementsp. 287
Leadership Stylep. 292
Decision-Making Formatp. 293
Managing Disruptionsp. 296
Follow-Upp. 297
Summaryp. 300
Cases for Small Group Discussionp. 300
Endnotesp. 302
Making Formal Presentationsp. 304
Plan Your Presentationp. 304
Purposep. 304
Length of the Presentationp. 306
Audience Analysisp. 306
Organize Your Presentationp. 307
Introductionp. 307
Persuasive Presentationsp. 309
Informative Presentationsp. 312
Evidencep. 314
Closingp. 315
Questionsp. 316
Prepare Your Visual Aidsp. 317
Criteriap. 317
Typesp. 318
Deliver Your Presentationp. 319
Speaking Anxietyp. 319
Speaker Notesp. 320
Nonverbal Aspectsp. 321
Voice Qualityp. 321
Practicep. 322
Use Electronic Media Effectivelyp. 323
Summaryp. 325
Audience Analysis Guide Sheetp. 326
Exercises for Small Groupsp. 327
Endnotesp. 329
Indexp. 330
Table of Contents provided by Ingram. All Rights Reserved.


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