Managerial and Supervisory Principles for Physical Therapists

by Nosse, Larry J.; Friberg, Deborah G.; Kovacek, Peter B.

• ISBN13: 9780781742641
• ISBN10: 0781742641
• Edition: 2nd
• Format: Hardcover
• Copyright: 2004-06-18
• Publisher: LWW

Summary

Now more than a complete introduction to the business side of physical therapy, the new Second Edition has been greatly expanded to reflect the many legislative, economic, and educational events that have affected the physical therapy profession in recent years. Nineteen new chapters and fifteen fully revised chapters provide an up-to-date, expanded view of the needs of today's and tomorrow's physical therapists. Business concepts covered include healthcare economics, payment sources, accounting, billing, human resource management, marketing, outcomes measurement, and legal concepts. This edition is consistent with the American Physical Therapy Association's Section on Health Care Policy and Administration.

Table of Contents

Part I The Big Picture
1. Health Care Social Philosophy, Public Policy, and Legislation	1	(20)
2. U.S. Health Care System	21	(18)
3. Oversight of Health Care Organizations and Providers	39	(13)
4. Laws Relevant to Health Care Business	52	(14)
5. General Legal Requirements and Principles	66	(21)
D. Kathleen Lewis, MAPT, JD
6. Value, Moral, and Ethical Matters Matter	87	(16)
Part II Understanding Business and Management
7. Business Basics: Forms of Business Organizations	103	(9)
8. Management, Supervision, and Leadership	112	(18)
9. Organizational Culture and Fundamental Guiding Documents	130	(11)
10. Organizational and Operational Structures	141	(15)
11. Strategic Management and Strategic Planning	156	(10)
12. Quality Assessment and Improvement	166	(14)
13. Information Management and Documentation	180	(19)
Part III Managing Human Resources
14. Selecting, Developing, and Retaining Staff	199	(13)
15. Organizing and Engaging People in the Work Place	212	(11)
16. Communication: Expression and Listening	223	(10)
17. Achieving Maximum Productivity Through Work Teams	233	(9)
18. Diversity in the Health Care Setting	242	(12)
19. Employee Appraisal, Recognition, and Corrective Action	254	(9)
20. Career Development Is a Life-Long Process	263	(14)
Part IV Service Marketing
21. Marketing: It's More than Selling	277	(14)
22. Strategic Organizational and Departmental Marketing	291	(14)
23. Marketing Strategies	305	(17)
24. Niche Marketing	322	(12)
25. Marketing Yourself	334	(15)
Part V Managing Money
26. Health Care Economics	349	(13)
27. Health Care Accounting and Financial Reporting	362	(19)
28. Budgeting and Financial Planning	381	(17)
29. Maximizing Financial Performance	398	(24)
30. Coding	422	(15)
Part VI Measuring Up and Getting Help
31. Outcomes Management	437	(12)
32. Voluntary Accreditation	449	(9)
33. Managing Risk	458	(22)
34. Getting Advice	480	(9)
Author Index	489	(6)
Subject Index	495