Manager's Guide to Virtual Teams

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 5/17/2011
  • Publisher: McGraw-Hill Education

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Get solid collaboration fromteam members in remote locations Globalization and new technologies have made team collaboration from distant geographical locationson the road, from home or client sites, even on the other side of the globea routine part ofbusiness. Managing these teams requires new skills and sensitivities to maximize team and organizationalperformance. Emphasizing pragmatism over theory and offering helpful tips instead of vague observations, Manager'sGuide to Virtual Teamshelps you bridge the communication gaps created by geographical separationand get peak performance from employees you rarely see. You will learn how to: Keep team members in remote locations motivated and involved Coach for peak performance via e-mail, telephone, teleconference, and videoconference Help widely scattered team members understand their contribution to the business Build consensus for decisions among virtual team members Learn effective communication and feedback techniques for enhancing team performance Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists,and sidebars to guide managers step by step through everyday workplace situations. Look for theseinnovative features to help you navigate each page: Clear definitions of key terms and concepts Tactics and strategies for managing virtual teams Tricks of the trade for executing effective management techniques Practical advice for minimizing the possibility of error Warning signs for when things are about to go wrong Examples of successful virtual managing Specific planning procedures, tactics, and hands-on techniques

Table of Contents

Prefacep. xi
What Is a Virtual Team?p. 1
The Challenges of Working with Virtual Teamsp. 3
Why Are Virtual Teams Becoming So Common?p. 4
Defining Virtual Teamsp. 5
What's in This Book?p. 6
Manager's Checklist for Chapter 1p. 7
Managing Space, Time, and Culturep. 9
The Three Key Variables Affecting Virtual Teamsp. 9
What Besides Geography Causes Cultural Distance?p. 11
Use Whatever Advantages You Havep. 13
Manager's Checklist for Chapter 2p. 16
The Seven Competencies of Effective Virtual Team Leadersp. 19
Key Competencies of Virtual Team Leadersp. 20
Distance Manager Effectiveness Assessmentp. 29
Manager's Checklist for Chapter 3p. 32
What Virtual Team Employees Need from Their Managerp. 35
How Do You Control Distance Workers?p. 36
What Do Virtual Team Members Need from Their Leaders?p. 37
Manager's Checklist for Chapter 4p. 45
Bridging Cultural Differencesp. 47
How Do Cultures Differ?p. 50
Dealing with Different Country-of-Origin Culturesp. 55
Cultural Self-Awareness Assessmentp. 58
Manager's Checklist for Chapter 5p. 59
Starting Up (or Refocusing) a Virtual Teamp. 61
Selecting Virtual Team Membersp. 62
Orientation for New Virtual Team Membersp. 65
Creating a Team Charterp. 66
Practical Tips for Charteringp. 68
Role Clarificationp. 69
Operating Guidelinesp. 71
Technology-Use Protocolsp. 73
Setting Technology Protocolsp. 75
Manager's Checklist for Chapter 6p. 76
Building Trust from a Distancep. 79
The Problematic E-Mailp. 80
Tips for Developing Trustp. 81
How Overcoming Isolation in Virutal Teams Builds Trustp. 84
Celebrating from a Distancep. 86
Manager's Checklist for Chapter 7p. 88
Using Telephonic Collaboration Technologiesp. 91
Mini-Case Study: A Day in the Life of a Virtual Team Leaderp. 91
Using Communication Technologies Effectivelyp. 93
Effective Phone Usep. 94
Telephone Tipsp. 94
Effective Teleconferencingp. 97
Tips for Effective Teleconferencesp. 97
Instant Messagingp. 100
Videophonesp. 100
Manager's Checklist for Chapter 8p. 101
Using Videoconferencing and Internet-Based Collaboration Toolsp. 103
Videoconferencingp. 103
Using E-Mail-Without Letting It Take Over Your Lifep. 106
Web Conferencingp. 109
Using Whiteboardsp. 111
Social Networkingp. 111
Manager's Checklist for Chapter 9p. 113
Improving the Business IQ of Team Membersp. 115
Understanding Your Businessp. 116
Basic Economicsp. 116
Understanding Customer Expectationsp. 118
Working with Business Partnersp. 122
Improving the Value Chainp. 124
Manager's Checklist for Chapter 10p. 126
Teaching Finance Fundamentals to Virtual Teamsp. 129
Budgetsp. 130
Calculating a Cost/Benefit Analysisp. 130
Understanding Profitp. 132
Reading Income Statementsp. 133
Financial Terms and Conceptsp. 133
Manager's Checklist for Chapter 11p. 138
Improving Communication and Feedback Skillsp. 141
The Communication Processp. 141
Empathic Listeningp. 143
Giving Feedbackp. 145
Receiving Feedbackp. 150
Manager's Checklist for Chapter 12p. 151
Creative Problem Solving for Virtual Teamsp. 153
Six-Step Problem-Solving Processp. 154
Problem-Solving Toolsp. 159
Creativity Toolsp. 165
Manager's Checklist for Chapter 13p. 171
Managing Performance from a Distancep. 173
Performance Management Basicsp. 174
Goal Setting and Accountability Systemsp. 176
Mini-Case: Lars and the Disconnected Team Membersp. 176
Six-Step Goal-Setting Processp. 177
Individual Development Plansp. 179
Socratic Coachingp. 180
Manager's Checklist for Chapter 14p. 183
Effective Decision Making over Distancep. 185
Decision-Making Challengesp. 185
Common Decision-Making Methodsp. 186
Why Virtual Teams Usually Use Consensusp. 187
Reaching Consensus as a Virtual Teamp. 188
Manager's Checklist for Chapter 15p. 193
Virtual Team Buildingp. 195
Two Types of Team Buildingp. 195
Assessing Virtual Team Effectivenessp. 196
Road-Tested Team-Building Examplesp. 199
Manager's Checklist for Chapter 16p. 203
Maintaining a Balanced Personal and Work Lifep. 205
The Work and Home Life Balance Problemp. 205
A Brief History of Organizational Designp. 207
The Technology Tetherp. 209
The Personal Systemp. 209
Tips for Working at Homep. 212
Manager's Checklist for Chapter 17p. 213
Indexp. 215
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