9780132729833

Managing Behavior in Organizations

by
  • ISBN13:

    9780132729833

  • ISBN10:

    0132729830

  • Edition: 6th
  • Format: Paperback
  • Copyright: 7/31/2012
  • Publisher: Pearson

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Summary

Managing Behavior in Organizations provides a brief tour of the scientific and practical highlights of organizational behavior (OB).

Table of Contents

Prefacep. xiii
Introductionp. 1
The Field of Organizational Behaviorp. 2
The Field of Organizational Behavior: What's It All About?p. 4
OB Is Responsive to Socioeconomic Conditionsp. 10
Historical Overview of the Field of OBp. 20
What Lies Ahead in This Book?p. 26
Organizational Justice, Ethics, and Corporate Social Responsibilityp. 31
Organizational Justice: Fairness Mattersp. 33
Ethical Behavior in Organizations: What is It and Why Does It Matter?p. 40
Why Do Some People Behave Unethically, at Least Sometimes?p. 45
Ethics in the International Arenap. 50
Beyond Ethics: Corporate Social Responsibilityp. 54
Individual Behaviorp. 65
Individual Processes: Personality, Social Perception, and Learningp. 66
Personality: What Makes Us Each Uniquep. 68
Social Perception and Attribution: Understanding and Judging Othersp. 75
The Biased Nature of Social Perceptionp. 79
Learning: Adapting to the World of Workp. 84
Applications of Learning in Organizationsp. 87
Coping with Organizational Life: Emotions and Stressp. 99
Understanding Emotions and Moodp. 101
The Role of Emotions and Mood in Organizationsp. 105
Managing Emotions in Organizationsp. 109
Stress: Its Basic Naturep. 112
Major Causes of Stress in the Workplacep. 118
Adverse Effects of Organizational Stressp. 122
Reducing Stress: What Can Be Done?p. 124
Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitmentp. 137
Attitudes: What Are They?p. 139
Prejudice and Discrimination: Negative Attitudes and Behavior Toward Othersp. 141
Strategies for Reducing Workplace Prejudice: Managing a Diverse Workforcep. 145
Job Satisfaction: Its Nature and Major Theoriesp. 150
Job Dissatisfaction: Consequences and Ways to Reduce Themp. 153
Organizational Commitment: Attitudes Toward Companiesp. 159
Motivating People to Workp. 170
What Is Motivation?p. 172
Motivating by Enhancing Fit With an Organizationp. 175
Motivating by Setting Goalsp. 177
Motivation to Achieve Equityp. 181
Expectancy Theory: Believing You Can Get What You Wantp. 185
Group Behaviorp. 201
Interpersonal Behavior in the Workplace: Conflict, Cooperation, Trust, and Deviancep. 202
Psychological Contracts: Our Expectations of Othersp. 205
Trust in Working Relationshipsp. 207
Organizational Citizenship Behavior: Prosocial Behavior That Goes Beyond Formal Job Requirementsp. 211
Cooperation: Providing Mutual Assistancep. 215
Conflict: The Inevitable Result of Incompatible Interestsp. 218
Deviant Organizational Behaviorp. 224
Organizational Communicationp. 236
Communication: Its Basic Naturep. 238
Formal Communication in Organizationsp. 241
Informal Communication: Beyond the Organization Chartp. 245
Communicating with and without Words: Verbal and Nonverbal Communicationp. 247
Improving Your Communication Skillsp. 252
Communication in Today's Global Economyp. 257
Group Processes and Work Teamsp. 268
Groups at Work: Their Basic Naturep. 270
The Basic Building Blocks of Group Dynamicsp. 272
Individual Performance in Groupsp. 276
Teams: Empowered Work Groupsp. 280
Decisions Making by Individuals and Groupsp. 297
A General, Analytical Model of Decision Makingp. 299
The Broad Spectrum of Organizational Decisionsp. 301
Factors Influencing Individual Decisions in Organizationsp. 304
How Are Individual Decisions Made?p. 309
The Imperfect Nature of Individual Decisionsp. 312
Group Decisions: Do Too Many Cooks Spoil the Broth?p. 319
Techniques for Improving the Effectiveness of Decisionsp. 323
The Quest for Leadershipp. 333
The Nature of Leadershipp. 335
The Trait Approach to Leadership: Having the Right Stuffp. 338
Leadership Behavior: What Do Leaders Do?p. 341
Leaders and Followersp. 346
Contingency Theories of Leader Effectivenessp. 351
Leadership Development: Bringing Out the Leader Within Youp. 354
Organizational Processesp. 365
Organizational Culture, Creativity, and Innovationp. 366
Organizational Culture: Its Basic Naturep. 368
Creating, Transmitting, and Changing Organizational Culturep. 375
Creativity in Individuals and Work Teamsp. 382
Promoting Creativity in Organizationsp. 385
The Process of Innovationp. 388
Designing Effective Organizationsp. 400
Organizational Structure: The Basic Dimensions of Organizationsp. 402
Departmentalization: Ways of Structuring Organizationsp. 409
Organizational Design: Coordinating the Structural Elements of Organizationsp. 415
Interorganizational Designs: Joining Multiple Organizationsp. 425
Managing Organizational Change: Strategic Planning and Organizational Developmentp. 435
The Prevalence of Change in Organizationsp. 437
The Nature of the Change Processp. 439
Strategic Planning: Deliberate Changep. 444
Resistance to Change: Maintaining the Status Quop. 450
Organizational Development Interventions: Implementing Planned Changep. 455
Three Critical Questions About Organizational Developmentp. 461
Company Indexp. 469
Name Indexp. 471
Subject Indexp. 473
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