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A structured, data-driven approach to understanding core operations management concepts. Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process. The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter-all of which are illustrated with contemporary examples from practice.
Table of Contents
PART I: PROCESS MANAGEMENT AND STRATEGY Chapter 1: Products, Processes, and Performance Chapter 2: Operations Strategy and Management PART II: PROCESS FLOW METRICS Chapter 3: Process Flow Measures Chapter 4: Flow-Time Analysis Chapter 5: Flow Rate and Capacity Analysis Chapter 6: Inventory Analysis PART III: PROCESS FLOW VARIABILITY Chapter 7: Managing Flow Variability: Safety Inventory Chapter 8: Managing Flow Variability: Safety Capacity Chapter 9: Managing Flow Variability: Process Control and Capability PART IV: PROCESS INTEGRATION Chapter 10: Lean Operations: Process Synchronization and Improvement