9780205335268

Managing Business and Professional Communication

by
  • ISBN13:

    9780205335268

  • ISBN10:

    0205335268

  • Edition: 1st
  • Format: Paperback
  • Copyright: 10/30/2003
  • Publisher: Pearson
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Summary

Managing Business and Professional Communicationprovides readers with the strategies they need to effectively manage communication challenges in the workplace.Managing leadership communication, interpersonal communication, conflict communication, cultural diversity in the workplace, managing communication with customers and clients, building communication teams in the workplace, presentation skills, informative and persuasive presentations, and sales presentations.For anyone interested in improving their communication skills in the workplace.

Table of Contents

Preface
Foundations of Business and Professional Communication
Introducing Business and Professional Communication
Managing Leadership Communication in Organizational Cultures
Interpersonal Communication In Business and Professional Communication
Managing Interpersonal Communication in the Workplace
Managing Nonverbal Communication in the Workplace
Managing Conflict Communication in the Workplace
Managing Communicating with Cultural Diversity in the Workplace
Managing Communication with Customers and Clients
Small Groups and Teams In Business and Professional Communication
Managing Communication in Small Groups and Teams
Managing to Build Communication Teams in the Workplace
Managing Interview Communication in Business and the Professions
IV
Managing Foundations for Public Presentations
Managing Communication Presentational Skills in Business and the Professions
Managing Informative Presentations in Business and Professional Communication
Managing Persuasive Presentations in Business and Professional Communication
Managing Sales Presentations in Business and the Professions
Epilogue: What Can I Do with a Communication Major?
Appendices
Managing Listening in Business and Professional Contexts
Managing and Assessing Communication Style in Organizations
Changing Organizational Cultures
Networking in Organizational Cultures
Conducting Brief Communication Audits in Business and Professional Contexts
Sample Speech Evaluations
Glossary
Table of Contents provided by Publisher. All Rights Reserved.

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