9780415297882

The Managing Care Reader

by
  • ISBN13:

    9780415297882

  • ISBN10:

    0415297885

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2002-12-20
  • Publisher: Routledge
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

Alongside articles on social care as traditionally conceived, this reader offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager's role. In the management of something as complex as care, this must involve: listening to service users, maintaining professional values, enabling participation and facilitating learning.The Managing Care Readerreflects these imperatives as it focuses in on the experience of being in the front line. In four parts, it looks at how managers experience what they do, their managerial responsibilities, the key professional issues, and the importance of the organizational environment.

Table of Contents

Biographies xi
Acknowledgements xiii
General introduction xvii
PART I Managers in the frontline 1(104)
Jeanette Henderson
Days in the life ... manager's diaries
5(7)
Anonymous
Mental health service users as managers
12(9)
Jim Read
Involving service users in management: citizenship, access and support
21(8)
Peter Beresford
Suzy Croft
Consultation: plan of action or management exercise?
29(6)
Louise Townson
Rohhss Chapman
Reflections on team and management consultation
35(7)
Brian Dimmock
Working with and being managed by the larger organisation
42(7)
Dorothy Whitaker
Lesley Archer
Leslie Hicks
Managing unpaid workers
49(7)
Julie Charlesworth
Whistleblowing: public concern at work
56(11)
Philip Ells
Guy Dehn
Managing loss in care homes
67(10)
Jeanne Samson Katz
Managers' talk
77(8)
Deborah Tannen
What do we want from social care managers? Aspirations and realities
85(10)
Jeanette Henderson
Janet Seden
Messages for managers: the dilemmas of means testing
95(10)
Greta Bradley
Bridget Penhale
Jill Manthorpe
PART II Managing to care 105(78)
Jill Reynolds
The quest for quality: reflecting on the modernising agenda
109(8)
Mike Evans
Participatory management in a public child welfare agency: a key to effective change
117(8)
Barbara A. Pine
Robin Warsh
Anthony N. Maluccio
Remember my messages: the experiences and views of 2000 children in public care in the UK
125(7)
Catherine Shaw
Child poverty, opportunities and quality of life
132(7)
David Piachaud
Community care and independence: self-sufficiency or empowerment?
139(10)
Ayesha Vernon
Hazel Qureshi
Virtues and values
149(8)
Stephen Pattison
`We mustn't judge people...but': staff dilemmas in dealing with racial harassment amongst hospice service users
157(9)
Yasmin Gunaratnam
The contribution of research findings to practice change
166(8)
Janet Lewis
Towards ecological understanding of occupational stress
174(9)
Judi Marshall
PART III Managing in changing contexts 183(86)
Julie Charlesworth
The last years of the workhouse, 1930--1965
187(8)
John Adams
Doing the right thing? Managerialism and social welfare
195(9)
John Clarke
Whither welfare professionalism?
204(9)
Peggy Foster
Paul Wilding
Professionals as managers across the public sector
213(7)
Gordon Causer
Mark Exworthy
Supervising professional work under new public management: evidence from an `invisible trade'
220(12)
Martin Kitchener
Ian Kirkpatrick
Richard Whipp
In pursuit of inter-agency collaboration in the public sector: what is the contribution of theory and research?
232(10)
Bob Hudson
Brian Hardy
Melanie Henwood
Gerald Wistow
The environment of collaborative care
242(5)
Sally Hornby
Jo Atkins
Contributing as a manager
247(7)
Vivien Martin
Identifying and implementing pathways for organizational change -- using the Framework for the Assessment of Children in Need and their Families as a case example
254(11)
Jan Horwath
Tony Morrison
Social work management: a systems case study
265(4)
Andy Bilson
Sue Ross
PART IV Managing for a learning and developing organisation 269(77)
Janet Seden
Handling the wicked issues
273(8)
Michael Clarke
John Stewart
Managing social anxieties in public sector organizations
281(8)
Anton Obholzer
The manager's job: folklore and fact
289(7)
Henry Mintzberg
The role of leadership in the modernization and improvement of public services
296(10)
Jean Hartley
Maria Allison
The supervision partnership: a whole greater than the sum of its parts
306(9)
Catherine
David Sawdon
Child protection and the media: lessons from the last three decades
315(9)
Patrick Ayre
An evaluation of the use of information technology in child care services and its implications for the education and training of social workers
324(10)
John Bates
Becoming a learning organisation: a social work example
334(12)
Nick Gould
Index 346

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