Top
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
Free Shipping On Orders Over $35!
Get Rewarded for Ordering Your Textbooks! Enroll Now
Customer Reviews Read Reviews
Write a Review
What is included with this book?
ROBERT F. SMALLWOOD is a Partner and Executive Director of the E-Records Institute at IMERGE Consulting. With more than twenty-five years' experience in the field, Mr. Smallwood is one of the most published and respected authorities on e-records and document management. His clients include major corporations, as well as government agencies at all levels.
Foreword
Preface
Acknowledgments
Part I: E-Records Concepts
Chapter 1 E-Records Definitions, Business Drivers, and Benefits
Records Management Business Rationale
Why Is Records Management So Challenging?
Benefits of Electronic Records Management
Additional Intangible Benefits
Notes
Chapter 2 Information Governance: The Crucial First Step
First, Better Policies; Then, Better Technology for Better Enforcement
Defining Information Governance
Stakeholder Consultation is Key
Accountability is Key
Why IG Is Good Business
Impact of a Successful IG Program
Critical Factors in an IG Program
Who Should Determine IG Policies?
Notes
Chapter 3 Generally Accepted Recordkeeping Principles® (Charmaine Brooks, CRM)
The Principles
Assessment and Improvement Roadmap
Generally Accepted Recordkeeping Principles® Benchmarks
Notes
Chapter 4 Managing E-Documents and Records
Enterprise Content Management
Document Management Principles
Electronic Document Management Systems
Electronic Records Management
Records Management Principles
ERM Principles in Detail
Notes
Part II: E-Records Fundamentals
Chapter 5 Inventorying E-Records
The Generally Accepted Recordkeeping Principles
E-Records Inventory Challenges
Records Inventory Purposes
Records Inventorying Steps
UK Approach to the Records Inventorying Process
Appraising the Value of Records
Ensuring Adoption and Compliance of RM Policy
Notes
Chapter 6 Taxonomy Development for E-Records (Barb Blackburn, CRM, with Robert Smallwood; edited by Seth Earley)
Importance of Navigation and Classification
When is a New Taxonomy Needed?
Taxonomies Improve Search Results
Records Grouping Rationale
Business Classification Scheme, File Plans and Taxonomy
Classification and Taxonomy
Metadata and Taxonomy
Pre-Built versus Custom Taxonomies
Controlled Vocabularies and Hierarchical Taxonomies
Thesaurus Use in Taxonomies
Taxonomy Types
Which Taxonomy Type Should You Use?
Taxonomy Project Planning
Leveraging Subject Matter Experts
Gather Existing Information Sources
Document Inventory
Business Process Analysis
Construct the Taxonomy
What to Do With Items That Do Not Neatly Fit
Taxonomy Testing: A Necessary Step
Taxonomy Maintenance
Taxonomy Management Tools for Continued Maintenance
Social Tagging and Folksonomies
Notes
Chapter 7 Developing Retention Schedules for E-Records (Robert Smallwood, edited by Paula Lederman, MLS)
What is a Records Retention Schedule?
Benefits of a Retention Schedule
General Principles of a Retention Scheduling
Developing a Records Retention Schedule
Why Are Retention Schedules Needed?
What Records Do You Have to Schedule? Inventory and Classification
Rationale for Records Groupings
Records Series Identification and Classification
Retention of Email Records
How Long Should You Keep Old Email?
Destructive Retention of Email
Records Appraisal: Value Assessment and Prioritization
Legal Requirements and Compliance Research
Event-based Retention Scheduling for Disposition of E-Records
Prerequisites for Event-Based Disposition
Final Disposition and Closure Criteria
Retaining Transitory Records
Implementation of the Retention Schedule and Disposal of Records
Ongoing Maintenance of the Retention Schedule
Audit to Manage Compliance with the Retention Schedule
Notes
Chapter 8 Managing Vital E-Records
Defining Vital Records
Types of Vital Records
Impact of Losing Vital Records
Creating, Implementing, and Maintaining a Vital Records Program
Implementing Protective Procedures
Cloud Computing Offers a New Option
Auditing the Vital Records Program
Additional Resources
Notes
Chapter 9 ERM Link to Business Process Improvement (Stephen Goodfellow, CRM)
Improving Processes, Improving Quality
Six Sigma
Learning from the Failures of the Past
Typical Components when Improving a Business Process
Business Process and E-records Link
Documenting Business Processes
First Steps in Documenting a Process: Information Gathering
Creating a Process Narrative
Flowcharting
Process Analysis
Workflow
E-records are Very Personal to People
Change Management
Communicate, Communicate, Communicate
Find the Source; Avoid the Cycle
Defining “The Project”
Changing Processes Gets Personal
Notes
Chapter 10 Workflow and Business Process Management Software (Jon Pyke and Robert Smallwood)
Workflow Software
Business Process Management Suites
Notes
Part III: Information Delivery Platforms: Managing E-Records
Chapter 11 Managing E-mail and IM Records
Employees Regularly Expose Organizations to E-mail Risk
E-mail Polices Should Be Realistic and Technology Agnostic
E-record Retention: Fundamentally a Legal Issue
Preserve E-mail Integrity and Admissibility with Automatic Archiving
Instant Messaging
Best Practices for Business IM Use
Technology to Monitor IM
Tips for Safer IM
Notes
Chapter 12 Managing E-Records in the Cloud
Defining Cloud Computing
Key Characteristics of Cloud Computing
What Cloud Computing Really Means
Cloud Deployment Models
Greatest Security Threats to Cloud Computing
IG Guidelines: Managing Documents and Records in the Cloud
Managing E-Docs and Records in the Cloud: A Practical Approach
Long-Term Content Migration Issues
Cloud Services Lack Basic Records Management Capabilities
Notes
Chapter 13 Managing Social Media Business Records
Types of Social Media in Web 2.0
Additional Social Media Categories
Social Media in the Enterprise
Key Ways Social Media Is Different from E-mail and Instant Messaging
Biggest Risks of Social Media
Legal Risks of Social Media Posts
Tools to Archive Social Media
IG Considerations for Social Media
Key Social Media Policy Guidelines
Records Management Considerations for Social Media
Emerging Best Practices for Managing Social Media Records
Notes
Chapter 14 SharePoint Governance for E-Records and Documents (Monica Crocker, CRM, PMP, edited by Robert Smallwood)
Process Change, People Change
Where to Begin the Planning Process
Records Management Policy Considerations
Roles and Responsibilities
Establish Processes
Training Plan
Communications Plan
Notes
Part IV: Technical Issues
Chapter 15 International E-Records Standards
Benefits of Standards
Major International Standards
Additional Guidance from ANSI, ARMA, AIIM, NIST
Major National and Regional ERM Standards
Other National Standards
Where to Find More Information on ERM Standards
Notes
Chapter 16 Metadata Governance, Standards, and Strategies
Types of Metadata
Core Metadata Issues
International Metadata Standards and Guidance
National Metadata Standards
Metadata Strategies
Notes
Chapter 17 Long-Term Digital Preservation (Charles M. Dollar and Lori J. Ashley)
Defining Long-Term Digital Preservation
Key Factors in Long-Term Digital Preservation
Threats to Preserving Records
Digital Preservation Standards
PREMIS Preservation Metadata Standard
Recommended Open Standard Technology Neutral Formats
Digital Preservation Requirements
Long-Term Digital Preservation Capability Maturity Model®
Scope of the Capability Maturity Model
Digital Preservation Capability Performance Metrics
Digital Preservation Strategies and Techniques
Evolving Marketplace
Notes
Chapter 18 Storage and Hardware Considerations
The Onslaught of “Big Data”
Basic Types of Computer Storage
Today’s E-Records Storage Solutions
Non-Erasable Non-Rewritable Requirement for Securities Broker-dealers
Non-alterable Media Helps Meet Regulations in Healthcare and Other Industries
Notes
Part V: Project and Program Management Issues
Chapter 19 E-Records Project Planning and Program Management Issues (Robert Smallwood, Edited by Monica Croker, CRM, PMP)
Avoiding Problems
Communication is Key
Getting an Early Win
Selecting the Right Team Members
Project Charter
Standards in Project Management
Project Management Methodologies
Determining the Best Approach
Moving to an Ongoing Program
Monitoring and Accountability
Continuous Process Improvement
Why Continuous Improvement is Needed
Notes
Chapter 20 Building the Business Case to Justify an ERM Program
Determine What Will Fly in Your Organization
Strategic Business Drivers for Project Justification
Benefits of Electronic Records Management
Presenting the Business Case
Notes
Chapter 21 Securing Executive Sponsorship
Executive Sponsor Role
Project Manager: Key Tasks
It’s the Little Things
Evolving Role of the Executive Sponsor
Notes
Chapter 22 Procurement Governance: The Buying Process
Evaluation and Selection Process: RFI, RFP, or RFQ?
Evaluating Software Providers: Key Criteria
Negotiating Contracts: Ensuring the Decision
More Contract Caveats
How to Pick a Consulting Firm: Evaluation Criteria
Notes
Chapter 23 Best Practices for Electronic Records Management
Detailed ERM Best Practices
Notes
Appendix A Laws and Major Regulations Related to Records Management
Appendix B Listing of Technology and Service Providers
Appendix C Trends in Electronic Medical Records Technology (John Orth)
Glossary
About the Author
About the Major Contributors
Index
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
Need Help? Copyright © 1999-2024