CART

(0) items

Managing Front Office Operations with Answer Sheet (EI),9780133097108
This item qualifies for
FREE SHIPPING!

FREE SHIPPING OVER $59!

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Managing Front Office Operations with Answer Sheet (EI)

by ; ;
Edition:
8th
ISBN13:

9780133097108

ISBN10:
0133097102
Format:
Paperback
Pub. Date:
5/29/2012
Publisher(s):
Educational Institute
List Price: $109.33

Buy New Textbook

Currently Available, Usually Ships in 24-48 Hours
N9780133097108
$104.86

eTextbook


 
Duration
Price
$52.79

Rent Textbook

We're Sorry
Sold Out

Used Textbook

We're Sorry
Sold Out

More New and Used
from Private Sellers
Starting at $57.95
See Prices

Questions About This Book?

What version or edition is this?
This is the 8th edition with a publication date of 5/29/2012.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

Related Products


  • Managing Front Office Operations with Answer Sheet (EI)
    Managing Front Office Operations with Answer Sheet (EI)




Summary

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Author Biography

About the Educational Institute

 

We Train The Best!

 

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

 

Professional  certification  from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry.  It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

 

Table of Contents

Chapter: 1 The Lodging Industry

Chapter: 2 Hotel Organization

Chapter: 3 Front Office Operations

Chapter: 4 Reservations

Chapter: 5 Registration

Chapter: 6 Communications and Guest Services

Chapter: 7 Security and the Lodging Industry

Chapter: 8 Front Office Accounting

Chapter: 9 Check-Out and Account Settlement

Chapter: 10 The Role of Housekeeping in Hospitality Operations

Chapter: 11 The Front Office Audit

Chapter: 12 Planning and Evaluating Operations

Chapter: 13 Revenue Management

Chapter: 14 Managing Human Resources



Please wait while the item is added to your cart...