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Managing Human Resources

by SCHULER

Edition:

6th

ISBN13:

9780538877459

ISBN10:

0538877456

Format:

Paperback

Pub. Date:

8/7/1997

Publisher(s):

South-Western College Pub

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Summary

This book will give an understanding of fundamental ways that organizations and their human resource departments manage people, making students comfortable in identifying and dealing with the opportunities and challenges facing human resource management. The text enables students to view the issues and challenges of this field from the viewpoints of the employee, employer, and society. Each of these groups can have different views and agendas, therefore HR professionals must know all viewpoints to accomplish their organization's goals.

Section 1 Managing Human Resources

(65)

Chapter 1 Human Resource Management

(32)

MHR AT SOUTHWEST AIRLINES

(4)

Human Resource Management

(1)

Why is Human Resource Management Important?

(3)

MHR AT GENERAL ELECTRIC

(5)

The Goals of Human Resource Management: Serving Multiple Stakeholders

(4)

HR A&A GETTING EVERYONE INVOLVED: PRINCIPLES FOR EFFECTIVE ORGANIZATIONS

(2)

MHR AT WMX TECHNOLOGIES

(20)

Activities in Human Resource Management

(2)

Who is Responsible for Managing Human Resources?

(2)

Historical Perspective

(3)

Current Trends

(11)

Chapter 2 The Human Resource Department

(32)

MHR AT LEVI STRAUSS & CO.

(12)

The Human Resource Department

(1)

Why Is the Human Resource Department Important?

(1)

The Many Roles of the Department

(4)

Roles for the Leader

(1)

Roles for the Staff

(1)

Staffing the Department

(4)

Professionalism in Human Resource Management

(2)

HR A&A ETHICAL BEHAVIOR

(2)

Organizing the Department

(1)

MHR CAREERS AT THE INTERNATIONAL LEVEL

(4)

Current Trends

(3)

MHR HOW HR MANAGERS HELP COMPANIES BECOME GREEN

(3)

Globalization

(2)

MHR AT BAXTER INTERNATIONAL: MANAGING GLOBAL DIVERSITY

(10)

Section 2 Understanding the Environment of Human Resource Management

(81)

Chapter 3 Understanding External and Internal Environments

(46)

MHR AT BMW-SPARTANBURG, SOUTH CAROLINA

(6)

Why Is an Understanding of Environments Important?

(1)

The External Environment

(5)

MHR AT WAL-MART

(3)

MHR AROUND THE WORLD AT PEPSI-COLA INTERNATIONAL

(4)

MHR AT WILL-BURT: ONE PLUS ONE EQUALS A THRIVING BUSINESS

(2)

HR A&A THE UPSIDE OF AMERICA'S POPULATION UPSURGE

(2)

HR A&A DIVERSITY IN VALUING DIFFERENCES AT NSP

(8)

MHR AROUND THE WORLD: THE ENVIRONMENT IS TRANSFORMING THE HR DEPARTMENT

(20)

The Internal Environment

(19)

Chapter 4 An Environment of Fair and Legal Treatment

113

(34)

MHR AT HALLMARK CARDS

114

(8)

Managing Employees Fairly

115

(1)

Societal Concerns About Fairness

116

(1)

The Workforce and Legal Institutions as Key Stakeholders

116

(1)

What Fairness Means to Employees

117

(2)

Reactions to Fair and Unfair Treatment

119

(1)

Managing to Ensure Fair Treatment

120

(1)

Legal Regulations to Ensure Fair Treatment

121

(1)

MHR AT COORS

122

(5)

Remedies to Disputes in Civil Litigation

126

(1)

HR A&A THE BURDEN OF PROOF GROWS HEAVIER

127

(4)

Alternative Dispute Resolution

128

(1)

Managers' Responsibilities for Ensuring Fairness in the Workplace

129

(2)

MHR AT J. P. MORGAN

131

(6)

HR A&A OPTIONS ABOUT PRIVACY

137

(10)

International Considerations

138

(9)

Section 3 Managing Organizational and Human Resource Changes

147

(106)

Chapter 5 Managing Organizational Changes and Human Resource Planning

148

(35)

MHR AT IBAX

149

(8)

Managing Organizational Changes and Human Resource Planning

150

(1)

Framework for Analysis

151

(2)

Managing Downsizing and Layoffs

153

(4)

HR A&A HOW HR CAN HELP MANAGERS LAY OFF EMPLOYEES IN A DIGNIFIED WAY

157

(7)

Workforce Diversity

158

(5)

Mergers and Alliances

163

(1)

MHR FOR THE 21ST CENTURY AT MERCK & CO.

164

(19)

Top Management Leadership and the Process of Change

165

(3)

The Role of the Human Resource Department in Organizational Change

168

(2)

Human Resource Planning

170

(1)

Five Phases of the Human Resource Planning Process

171

(4)

Current Trends

175

(8)

Chapter 6 Career Planning and Management

183

(31)

MHR FOR GREATER EMPLOYABILITY

184

(5)

Career Planning and Management

185

(1)

Why is Career Planning and Management Important?

186

(2)

Career Development: Stages and Issues

188

(1)

HR A&A THE MEANING OF CAREER

189

(7)

Career Management Programs in the Organization

192

(4)

MHR AT THE BEST SMALL COMPANIES

196

(7)

Sharing the Responsibility: Your Career Activities

197

(6)

HR A&A TO FAX OR NOT TO FAX?

203

(11)

Chapter 7 Job Design

214

(39)

MHR AT LINCOLN ELECTRIC

215

(6)

Job Design

216

(1)

Approaches to Job Design

216

(5)

MHR IN THE BEST SMALL COMPANIES: JOB AUTONOMY

221

(6)

HR A&A ALLERGIC TO LATEX

227

(1)

Employee Motivation

228

(1)

HR A&A MANAGING THE X GENERATION

228

(10)

Alternative Arrangements for Employee Accommodation

235

(3)

MHR AT LEVI STRAUSS & CO.: WHEN AIDS HITS HOME

238

(2)

Trends in Job Design

239

(1)

HR A&A REENGINEERING FOR RESULTS

240

(13)

International Comparisons

241

(12)

Section 4 Staffing

253

(113)

Chapter 8 Job Analysis

254

(30)

MHR JOB DESCRIPTION FOR SENIOR VICE PRESIDENT, HUMAN RESOURCES

255

(20)

Job Analysis

256

(1)

Why Is Job Analysis Important?

256

(1)

Aspects of Job Analysis

257

(5)

Techniques of Job Analysis

262

(10)

Development of Job Families

272

(2)

Trends in Job Analysis

274

(1)

Legal Considerations

274

(1)

MHR AT AETNA: MANAGERS MAKE PAY DECISIONS THROUGH JOB FAMILIES

275

(9)

Chapter 9 Recruitment

284

(33)

MHR AT MCDONALD'S

285

(13)

Recruitment

285

(1)

Why Is Recruitment Important?

286

(1)

Sources and Methods for Obtaining Job Applicants

287

(11)

HR A&A ASK THE EXPERTS--WINNING HELP-WANTED ADS

298

(5)

Increasing the Pool of Potentially Qualified Applicants

300

(1)

Socialization

301

(1)

Current Trends

302

(1)

Legal Considerations

302

(1)

MHR AT BURGER KING

303

(14)

International Comparisons

308

(9)

Chapter 10 Selection and Placement

317

(49)

MHR AT THE WALT DISNEY COMPANY

318

(4)

Selection and Placement

319

(1)

Why Are Selection and Placement Important?

320

(1)

Consideration in the Choice of Selection Techniques

321

(1)

HR A&A WORKERS ARE A SMALL FIRM'S MOST VALUABLE ASSET

322

(8)

Types of Job Applicant Information

324

(2)

Obtaining the Information

326

(4)

HR A&A ASK THE EXPERTS--INVESTIGATING APPLICATION FRAUDS

330

(3)

MHR PSYCHOLOGICAL TESTING LEADS TO COSTLY LAWSUIT

333

(5)

HR A&A EXPERT OPINION--INTERVIEWING SKILLS: USING PAST PERFORMANCE TO PREDICT THE FUTURE

338

(28)

Using Information in Selection and Placement Decisions

341

(3)

The Decision Itself

344

(2)

Legal Considerations

346

(5)

International Aspects of Employee Selection

351

(15)

Section 5 Training and Appraising

366

(118)

Chapter 11 Training and Development

368

(46)

MHR AT THE RITZ-CARLTON HOTEL COMPANY

369

(4)

Training and Development

371

(1)

Determining Training and Development Needs

372

(1)

MHR AT UPS: LISTENING TO THE OTHER AMERICA

373

(11)

Setting Up the Programs

381

(2)

Where and How Is the Training Conducted?

383

(1)

HR A&A TELEPHONE ETIQUETTE

384

(14)

Maximizing Learning

391

(4)

Selecting an Appropriate Program

395

(1)

Current Trends

396

(2)

MHR AT WMX TECHNOLOGIES

398

(1)

MHR AT GILLETTE: BUILDING A GLOBAL MANAGEMENT TEAM

399

(15)

Legal Considerations

403

(2)

International Comparisons

405

(9)

Chapter 12 Performance Appraisal: Gathering the Information

414

(36)

MHR AT THE CHRYSLER CORPORATION

415

(6)

Performance Appraisal

416

(1)

Why Employee Performance and Performance Appraisal Are Important

417

(1)

Performance Appraisal as a System of Processes and Procedures

418

(3)

HR A&A SUCCESSFUL AND UNSUCCESSFUL PERFORMANCE APPRAISALS

421

(29)

Approaches to Performance Appraisal

424

(13)

Biases in Appraisal and Approaches to Appraisal Training

437

(2)

Analysis of Future Performance

439

(1)

Current Trends

440

(1)

Legal Considerations

441

(9)

Chapter 13 Utilizing Performance Appraisal Information: Improving Employee Performance

450

(34)

MHR AT INTEL: MANAGER AS JUDGE AND JURY

451

(6)

Inherent Conflicts in Performance Appraisal

452

(3)

Designing Appraisal Processes for Maximum Results

455

(2)

MHR AT CHAPARRAL STEEL

457

(1)

The Performance Appraisal Interview

458

(1)

HR A&A TIPS ON HOW TO PREPARE, TIPS FOR MANAGING THE PROCESS OF THE APPRAISAL INTERVIEW

458

(12)

Diagnosing Performance Deficiencies

462

(2)

Strategies for Improvement

464

(6)

MHR A DRUG-FREE WORKPLACE POLICY

470

(5)

Current Trends

473

(1)

International Comparisons

474

(1)

HR A&A PERFORMANCE MANAGEMENT "IN THE ROUND"

475

(9)

Section 6 Compensating

484

(114)

Chapter 14 Total Monetary Compensation

485

(37)

MHR AT MICROSOFT

486

(10)

Total Monetary Compensation

486

(2)

Why Is Monetary Compensation Important?

488

(1)

Determining the Relative Worth of Jobs

488

(8)

MHR AT NORTHERN TELECOM: SKILL-BASED PAY PROGRAM IMPROVES CUSTOMER SERVICE

496

(11)

Establishing the Pay Structure

497

(4)

Issues in Wage and Salary Administration

501

(4)

Legal Considerations

505

(2)

MHR AT FOOD LION, INC.: RECORD SETTLEMENT UNDER FAIR LABOR STANDARDS ACT

507

(2)

HR A&A ACHIEVING PAY EQUITY--NOT SIMPLE, BUT NOT SO COSTLY

509

(13)

International Compensation

509

(13)

Chapter 15 Performance-Based Pay

522

(34)

MHR AT LINCOLN ELECTRIC

523

(5)

Performance-Based Pay

524

(1)

Why Is Performance-Based Pay Important?

524

(1)

Merit Pay Plans

525

(3)

MHR AT TACO BELL

528

(4)

Incentive Pay Plans

529

(3)

MHR AT LINCOLN ELECTRIC

532

(2)

MHR AT AAL

534

(5)

Compensation for Special Groups

538

(1)

MHR AT APPLETON PAPERS

539

(17)

Administrative Issues

543

(3)

Current Trends

546

(1)

Legal Considerations

547

(9)

Chapter 16 Indirect Compensation

556

(42)

MHR AT STEELCASE

557

(13)

Indirect Compensation

558

(1)

Why Is Indirect Compensation Important?

558

(2)

Public Protection Programs

560

(4)

Private Protection Programs

564

(3)

Healthcare Benefits

567

(3)

HR A&A ETHICS AND LIFESTYLE

570

(5)

Paid Leave

571

(2)

Life-Cycle Benefits

573

(2)

MHR AT JOHNSON & JOHNSON AND FEL-PRO

575

(6)

Administrative Issues

579

(2)

Current Trends

580

(1)

MHR AT HEWLETT-PACKARD

581

(17)

Legal Considerations

582

(4)

International Comparisons

586

(12)

Section 7 Establishing and Improving Work Environments and Relationships

598

(121)

Chapter 17 Occupational Safety and Health

599

(30)

MHR AT ACI AMERICA

600

(7)

Occupational Safety and Health

601

(1)

Why Is It Important to Improve Occupational Safety and Health?

601

(2)

A Model of Occupational Safety and Health

603

(1)

Legal Considerations

604

(2)

Hazards in Occupational Safety and Health

606

(1)

MHR AND WORKPLACE TORTS: WHO'S RESPONSIBLE

607

(2)

HR A&A THE VIOLENT EMPLOYEE--WARNING SIGNS

609

(4)

MHR AT ADOLPH COORS CO.

613

(4)

Strategies for Improvement

613

(4)

MHR AT ZENECA

617

(3)

HR A&A SOLUTIONS TO WORKPLACE STRESS

620

(9)

Current Trends

621

(1)

International Safety and Health Issues

622

(7)

Chapter 18 Unionization

629

(29)

MHR AT FEDERAL EXPRESS

630

(7)

Unionization

631

(1)

Why Is Unionization Important?

631

(1)

What Is the Attraction of Unionization?

632

(3)

The Historical Context and Unions Today

635

(2)

MHR IN HOSPITALS

637

(11)

The Organizing Campaign

639

(4)

Legal Considerations

643

(5)

Current Trends

648

(1)

HR A&A ONE EMPLOYER'S EXPERIENCE

648

(10)

International Comparisons

649

(9)

Chapter 19 Collective Bargaining

658

(27)

MHR AT SATURN

659

(3)

Collective Bargaining

660

(2)

MHR AT AT&T

662

(23)

Negotiating the Agreement

665

(6)

Conflict Resolution

671

(2)

Contract Administration

673

(4)

Current Trends

677

(1)

International Comparisons

678

(7)

Chapter 20 Human Resource Data, Information, and Assessment Systems

685

(34)

MHR VIA THE INTERNET

686

(4)

Human Resource Data, Information, and Assessment Systems

687

(1)

Why Are Data, Information, and Assessment Systems Important?

687

(2)

Computer Technology, HRIS, and Human Resources

689

(1)

MHR AT CHEVRON

690

(22)

Assessment Systems for Human Resource Management

700

(11)

Current Trends

711

(1)

MHR CHANGE AT HRIS

712

(7)

Cases

719

(37)

The Lincoln Electric Company

719

(26)

The Nordstrom Company

745

(11)

Appendices

756

(21)

A Legislation, Court, and NLRB Decisions Affecting Human Resource Management

756

(8)

B Information for Managing Human Resources

764

(3)

C The Validation Process

767

(7)

D The Resume

774

(3)

Glossary

777

(11)

Index

788

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Managing Human Resources

9780538877459

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Table of Contents