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Managing Organizational Change (RLE: Organizations): Human Factors and Automation,9780415823265
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Managing Organizational Change (RLE: Organizations): Human Factors and Automation

by ;
Edition:
1st
ISBN13:

9780415823265

ISBN10:
0415823269
Format:
Hardcover
Pub. Date:
3/21/2013
Publisher(s):
Routledge
List Price: $105.00

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What version or edition is this?
This is the 1st edition with a publication date of 3/21/2013.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The eBook copy of this book is not guaranteed to include any supplemental materials. Typically only the book itself is included.

Summary

The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.


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