9780132737982

Managing Quality Integrating the Supply Chain

by
  • ISBN13:

    9780132737982

  • ISBN10:

    0132737981

  • Edition: 5th
  • Format: Hardcover
  • Copyright: 2012-08-16
  • Publisher: Pearson
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Summary

Understanding quality management through a unifying framework.

Managing Quality
is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.

This edition of the text has been updated with many changes to highlight cutting-edge, quality topics.

Table of Contents

Part I: Understanding Quality Concepts
Chapter 1: Differing Perspectives on Quality  
Chapter 2: Quality Theory  
Chapter 3: Global Supply Chain Quality and International Quality Standards  
Part II: Designing and Assuring Quality  
Chapter 4: Strategic Quality Planning  
Chapter 5: The Voice of the Customer  
Chapter 6: The Voice of the Market  
Chapter 7: Quality and Innovation in Product and Process Design  
Chapter 8: Designing Quality Services  
Chapter 9: Managing Supplier Quality in the Supply Chain  
Part III: Implementing Quality  
Chapter 10: The Tools of Quality  
Chapter 11: Statistically Based Quality Improvement for Variables  
Chapter 12: Statistically Based Quality Improvement for Attributes  
Chapter 13: Six Sigma Management and Lean Tools  
Part IV: Forever Improving the Quality  System  
Chapter 14: Managing Quality Improvement Teams and Projects  
Chapter 15: Implementing and Validating the Quality System  

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