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Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
This edition of the text has been updated with many changes to highlight cutting-edge, quality topics.
Table of Contents
Chapter 1: Differing Perspectives on Quality
Chapter 2: Quality Theory
Chapter 3: Global Supply Chain Quality and International Quality Standards
Part II: Designing and Assuring Quality
Chapter 4: Strategic Quality Planning
Chapter 5: The Voice of the Customer
Chapter 6: The Voice of the Market
Chapter 7: Quality and Innovation in Product and Process Design
Chapter 8: Designing Quality Services
Chapter 9: Managing Supplier Quality in the Supply Chain
Part III: Implementing Quality
Chapter 10: The Tools of Quality
Chapter 11: Statistically Based Quality Improvement for Variables
Chapter 12: Statistically Based Quality Improvement for Attributes
Chapter 13: Six Sigma Management and Lean Tools
Part IV: Forever Improving the Quality System
Chapter 14: Managing Quality Improvement Teams and Projects
Chapter 15: Implementing and Validating the Quality System