did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780132737982

Managing Quality Integrating the Supply Chain

by
  • ISBN13:

    9780132737982

  • ISBN10:

    0132737981

  • Edition: 5th
  • Format: Hardcover
  • Copyright: 2012-08-16
  • Publisher: Pearson
  • View Upgraded Edition

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $254.99 Save up to $63.75
  • Buy Used
    $191.24
    Add to Cart Free Shipping Icon Free Shipping

    USUALLY SHIPS IN 2-4 BUSINESS DAYS

Supplemental Materials

What is included with this book?

Summary

Understanding quality management through a unifying framework.

Managing Quality
is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.

This edition of the text has been updated with many changes to highlight cutting-edge, quality topics.

Table of Contents

Part I: Understanding Quality Concepts
Chapter 1: Differing Perspectives on Quality  
Chapter 2: Quality Theory  
Chapter 3: Global Supply Chain Quality and International Quality Standards  
Part II: Designing and Assuring Quality  
Chapter 4: Strategic Quality Planning  
Chapter 5: The Voice of the Customer  
Chapter 6: The Voice of the Market  
Chapter 7: Quality and Innovation in Product and Process Design  
Chapter 8: Designing Quality Services  
Chapter 9: Managing Supplier Quality in the Supply Chain  
Part III: Implementing Quality  
Chapter 10: The Tools of Quality  
Chapter 11: Statistically Based Quality Improvement for Variables  
Chapter 12: Statistically Based Quality Improvement for Attributes  
Chapter 13: Six Sigma Management and Lean Tools  
Part IV: Forever Improving the Quality  System  
Chapter 14: Managing Quality Improvement Teams and Projects  
Chapter 15: Implementing and Validating the Quality System  

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program