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Understanding quality management through a unifying framework. Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
This edition of the text has been updated with many changes to highlight cutting-edge, quality topics.
Table of Contents
Part I: Understanding Quality Concepts Chapter 1: Differing Perspectives on Quality Chapter 2: Quality Theory Chapter 3: Global Supply Chain Quality and International Quality Standards Part II: Designing and Assuring Quality Chapter 4: Strategic Quality Planning Chapter 5: The Voice of the Customer Chapter 6: The Voice of the Market Chapter 7: Quality and Innovation in Product and Process Design Chapter 8: Designing Quality Services Chapter 9: Managing Supplier Quality in the Supply Chain Part III: Implementing Quality Chapter 10: The Tools of Quality Chapter 11: Statistically Based Quality Improvement for Variables Chapter 12: Statistically Based Quality Improvement for Attributes Chapter 13: Six Sigma Management and Lean Tools Part IV: Forever Improving the Quality System Chapter 14: Managing Quality Improvement Teams and Projects Chapter 15: Implementing and Validating the Quality System