9780138759643

Managing Quality : An Integrative Approach

by
  • ISBN13:

    9780138759643

  • ISBN10:

    0138759642

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 12/1/2000
  • Publisher: Prentice Hall
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Summary

For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.

Table of Contents

SECTION I: UNDERSTANDING QUALITY CONCEPTS 1(95)
Differing Perspectives on Quality
3(28)
Quality Theory
31(30)
Global Quality and International Quality Awards
61(34)
SECTION II: DESIGNING AND ASSURING QUALITY 95(184)
Strategic Quality Planning
97(26)
The Voice of the Customer
123(29)
The Voice of the Market
152(24)
Quality in Product and Process Design
176(47)
Taguchi Design of Experiments
212(11)
Designing Quality Services
223(29)
Managing Supplier Quality in the Supply Chain
252(27)
SECTION III: IMPLEMENTING QUALITY 279(106)
The Tools of Quality
281(42)
Managing Quality Improvement Teams and Projects
323(26)
Statistically Based Quality Improvement
349(36)
SECTION IV: FORVER IMPROVING THE QUALITY SYSTEM 385(64)
Managing Learning for Quality Improvement
387(34)
Implementing and Validating the Quality System
421(28)
Appendix 449(4)
Glossary 453(10)
Index 463

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