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Table of Contents
|The Quality System|
|Introduction to Quality|
|Total Quality in Organizations|
|Philosophies and Frameworks|
|The Management System|
|Focusing on Customers|
|Leadership and Strategic Planning|
|Human Resources Practices|
|Performance Measurement and Strategic Information Management|
|Building and Sustaining Total Quality Organizations|
|Six Sigma and The Technical System|
|Principles of Six Sigma|
|Statistical Thinking and Applications|
|Design for Six Sigma|
|Tools for Process Improvement|
|Statistical Process Control|
|Appendixes (Statistical Tables)|
|Table of Contents provided by Publisher. All Rights Reserved.|