9780324382273

Managing for Quality and Performance Excellence (with CD-ROM)

by ;
  • ISBN13:

    9780324382273

  • ISBN10:

    0324382278

  • Edition: 7th
  • Format: Hardcover
  • Copyright: 1/30/2007
  • Publisher: South-Western College Pub
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations reflect quality throughout the world as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Table of Contents

The Quality System
Introduction to Quality
Total Quality in Organizations
Philosophies and Frameworks
The Management System
Focusing on Customers
Leadership and Strategic Planning
Human Resources Practices
Process Management
Performance Measurement and Strategic Information Management
Building and Sustaining Total Quality Organizations
Six Sigma and The Technical System
Principles of Six Sigma
Statistical Thinking and Applications
Design for Six Sigma
Tools for Process Improvement
Statistical Process Control
Appendixes (Statistical Tables)
Solutions
Table of Contents provided by Publisher. All Rights Reserved.

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