9780324783209

Managing for Quality and Performance Excellence (with Student Web)

by ;
  • ISBN13:

    9780324783209

  • ISBN10:

    0324783205

  • Edition: 8th
  • Format: Hardcover
  • Copyright: 1/1/2010
  • Publisher: South-Western College Pub
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Supplemental Materials

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  • The eBook copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

The leading book in quality management , Managing for Quality and Performance Excellence, 8th Edition is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout.

This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

Table of Contents

Preface
The Quality System
Introduction to Quality
Total Quality in Organizations
Philosophies and Frameworks
The Management System
Strategic Focus for Performance Excellence
Focusing on Customers
High-Performance Workforce Management
Process Management
Performance Measurement and Information Management
Leading, Building, and Sustaining Performance Excellence in Organizations
Six Sigma And The Technical System
Statistical Thinking and Applications
Six Sigma and Process Improvement
Design for Quality and Product Excellence
Statistical Process Control
Table of Contents provided by Publisher. All Rights Reserved.

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Customer Reviews

very good book March 12, 2011
by
I ordered this textbook and I received it earlier than what I expected and in a good condition as if it is new, Thank you :) This is one of the most comprehensive references on the subject of managing and controlling quality one could want. It is straightforward book. Each chapter has some case study, which is real application of quality management. This textbook continues to provide a managerially oriented view with a blend of pertinent technical topics. It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
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Managing for Quality and Performance Excellence (with Student Web): 4 out of 5 stars based on 1 user reviews.

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