Managing for Quality and Performance Excellence (with Student Web)

by ;
  • ISBN13:


  • ISBN10:


  • Edition: 8th
  • Format: Hardcover
  • Copyright: 2010-01-01
  • Publisher: South-Western College Pub
  • View Upgraded Edition

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Complimentary 7-Day eTextbook Access - Read more
    When you rent or buy this book, you will receive complimentary 7-day online access to the eTextbook version from your PC, Mac, tablet, or smartphone. Feature not included on Marketplace Items.
  • eCampus.com Device Compatibility Matrix

    Click the device icon to install or view instructions

    Apple iOS | iPad, iPhone, iPod
    Android Devices | Android Tables & Phones OS 2.2 or higher | *Kindle Fire
    Windows 10 / 8 / 7 / Vista / XP
    Mac OS X | **iMac / Macbook
    Enjoy offline reading with these devices
    Apple Devices
    Android Devices
    Windows Devices
    Mac Devices
    iPad, iPhone, iPod
    Our reader is compatible
    Android 2.2 +
    Our reader is compatible
    Kindle Fire
    Our reader is compatible
    10 / 8 / 7 / Vista / XP
    Our reader is compatible
    Our reader is compatible
List Price: $381.95 Save up to $342.21
  • Rent Book $39.74
    Add to Cart Free Shipping


    7-Day eTextbook Access 7-Day eTextbook Access


Supplemental Materials

What is included with this book?

  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


The leading book in quality management , Managing for Quality and Performance Excellence, 8th Edition is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout.

This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

Table of Contents

The Quality System
Introduction to Quality
Total Quality in Organizations
Philosophies and Frameworks
The Management System
Strategic Focus for Performance Excellence
Focusing on Customers
High-Performance Workforce Management
Process Management
Performance Measurement and Information Management
Leading, Building, and Sustaining Performance Excellence in Organizations
Six Sigma And The Technical System
Statistical Thinking and Applications
Six Sigma and Process Improvement
Design for Quality and Product Excellence
Statistical Process Control
Table of Contents provided by Publisher. All Rights Reserved.

Rewards Program

Customer Reviews

very good book March 12, 2011
I ordered this textbook and I received it earlier than what I expected and in a good condition as if it is new, Thank you :) This is one of the most comprehensive references on the subject of managing and controlling quality one could want. It is straightforward book. Each chapter has some case study, which is real application of quality management. This textbook continues to provide a managerially oriented view with a blend of pertinent technical topics. It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
Flag Review
Please provide a brief explanation for why you are flagging this review:
Your submission has been received. We will inspect this review as soon as possible. Thank you for your input!
Managing for Quality and Performance Excellence (with Student Web): 4 out of 5 stars based on 1 user reviews.

Write a Review