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Managing for Quality and Performance Excellence (with Student Web)by Evans, James R.; Lindsay, William M.
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The leading book in quality management , Managing for Quality and Performance Excellence, 8th Edition is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout.
This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.
Table of Contents
|The Quality System|
|Introduction to Quality|
|Total Quality in Organizations|
|Philosophies and Frameworks|
|The Management System|
|Strategic Focus for Performance Excellence|
|Focusing on Customers|
|High-Performance Workforce Management|
|Performance Measurement and Information Management|
|Leading, Building, and Sustaining Performance Excellence in Organizations|
|Six Sigma And The Technical System|
|Statistical Thinking and Applications|
|Six Sigma and Process Improvement|
|Design for Quality and Product Excellence|
|Statistical Process Control|
|Table of Contents provided by Publisher. All Rights Reserved.|