Marketing : An Introduction,9780132744034

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Marketing : An Introduction

by Armstrong, Gary; Kotler, Philip

Edition:

11th

ISBN13:

9780132744034

ISBN10:

0132744031

Format:

Paperback

Pub. Date:

1/11/2012

Publisher(s):

Prentice Hall

Other versions by this Author

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This is the 11th edition with a publication date of 1/11/2012.

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Summary

This best-selling, brief text introduces marketing through the lens of creating value for customers. Today's marketing is about creating customer value and building profitable customer relationships. With engaging real-world examples and information, Marketing: An Introductionshows readers how customer valuecreating it and capturing itdrives every effective marketing strategy.

Part 1: Defining Marketing and the Marketing Process

Chapter 1: Marketing: Creating and Capturing Customer Value

Chapter 2: Company and Marketing Strategy: Partnering to Build Customer Relationships

Part 2: Understanding the Marketplace and Consumers

Chapter 3: Analyzing the Marketing Environment

Chapter 4: Managing Marketing Information to Gain Customer Insights

Chapter 5: Understanding Consumer and Business Buyer Behavior

Part 3: Designing a Customer-Driven Strategy and Mix

Chapter 6: Customer-Driven Marketing Strategy: Creating Value for Target Customers

Chapter 7: Products, Services, and Brands: Building Customer Value

Chapter 8: New Product Development and Product Life-Cycle Strategies

Chapter 9: Pricing: Understanding and Capturing Customer Value

Chapter 10: Marketing Channels: Delivering Customer Value

Chapter 11: Retailing and Wholesaling

Chapter 12: Communicating Customer Value: Advertising and Public Relations

Chapter 13: Personal Selling and Sales Promotion

Chapter 14: Direct and Online Marketing: Building Direct Customer Relationships

Part 4: Extending Marketing

Chapter 15: The Global Marketplace

Chapter 16: Sustainable Marketing: Social Responsibility and Ethics

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