Marketing Management with ConnectPlus

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  • Edition: 2nd
  • Format: Package
  • Copyright: 3/4/2014
  • Publisher: McGraw-Hill/Irwin
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  • The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


Marshall/Johnston’s Marketing Management, 2e has taken great effort to represent marketing management the way it is actually practiced in successful organizations today.

Given the dramatic changes in the field of marketing, it is a sure bet that the job of leading marketing manager’s contributions to the organization and its customers, clients, and partners has changed at the same level. Yet, no marketing management book on the market today fully and effectively captures and communicates to students how marketing management is really practiced in the 21st century business world. Clearly, it is time for an updated approach to teaching and learning within the field. Marketing Management 2e is designed to fulfill this need.

Table of Contents

PART ONE: Discover Marketing Management

Chapter 1: Marketing in Today’s Business Milieu

Chapter 2: Elements of Marketing Strategy, Planning, and Competition

PART TWO: Use Information to Drive Marketing Decisions

Chapter 3: Managing Marketing Information

Chapter 4: Understand Customers: Business-to-Consumer Markets

Chapter 5: Understand Business-to-Business Markets

Chapter 6: Segmentation, Target Marketing, Positioning, and CRM

PART THREE: Develop the Value Offering – The Product Experience

Chapter 7: Product Strategy and New Product Development

Chapter 8: Build the Brand

Chapter 9: Service as the Core Offering

PART FOUR: Price and Deliver the Value Offering

Chapter 10: Manage Pricing Decisions

Chapter 11: Manage Marketing Channels and Points of Customer Interface

PART FIVE: Communicate the Value Offering to Customers

Chapter 12: Promotion Strategy and New Media

Chapter 13: Advertising, Sales Promotion, and Public Relations

Chapter 14: Personal Selling and Direct Marketing

PART SIX: Bring It All Together – Global and Performance Dimensions

Chapter 15: Understand the Global Marketplace: Marketing Without Borders

Chapter 16: The Marketing Dashboard: Metrics for Measuring Marketing Performance

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