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9780071625029

Mastering Communication at Work: How to Lead, Manage, and Influence

by ;
  • ISBN13:

    9780071625029

  • ISBN10:

    007162502X

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-08-07
  • Publisher: McGraw-Hill Education
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Supplemental Materials

What is included with this book?

Summary

Two well-known experts explain how to become a better manager through more effective communication.Communications experts Ethan F. Becker and Jon Wortmann dip into their vast playbook to teach corporate leaders and managers effective communication techniques designed to make them better leaders. Becker and Wortman show readers how to build trust, empower teams, serve clients, build relationships with everyone they meet and much more. Readers will find teachable techniques and skills drawn from case studies and success stories of notable clients who have used better communications to transform their organizations..

Author Biography

Ethan Becker is a trainer for the Speech.Improvement Society. He specializes in motivating teams,.strengthening executive communication, communication.strategy, leadeship communication, controlling fear of speaking,.and developing effectiveness in public presentations.
.Jonathan Wortman is a minister, executive.coach, and speaker on leadership and communication who.has spoken and consulted with educational, non-profit, startup,.and Fortune 100 organizations.

Table of Contents

Communication When They Drive You Crazy
Figure Out What They Think of You
Profile the Situation
Synchronize Your Ethos
The Motivation Matrix
The Plosive Sounds
Speaking Clearly
Providing Feedback
Delegating
Unhooking Attitudes
Arena Mapping
The Master Communicator
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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