Mastering Microsoft Lync Server 2013

by Hanna, Keith; Winters, Nathan

• ISBN13: 9781118521328
• ISBN10: 1118521323
• Format: Paperback
• Copyright: 2013-06-04
• Publisher: Sybex

Summary

Mastering Microsoft Lync Server 2013 shows you exactly what you need to know to get Lync up and running smoothly as well as show you how to effectively gain the benefits that Unified Communications provides, with Lync. In this hands-on book, you will find exercises throughout the book, allowing you to apply what you've learned in each chapter. You'll also find real-world practices of established Lync shops so that you can learn from others' experiences working with Lync. Coverage includes: Plan server roles, infrastructure, topology, and security Design and manage enterprise instant messaging (IM), presence, and conferencing solutions Configure voice mail, enterprise voice, dual-forking (PBX), and VoIP Apply industry best practices for deployment Manage Unified Communications clients and devices Administer remote access, federation, and public IM Understand SIP and authentication technologies Implement a cross-team backup-and-restore plan Automate management tasks--sample scripts included Monitor, diagnose, and troubleshoot problems more efficiently

Author Biography

Keith Hanna, Microsoft Certified Master at Microsoft Office Communications Server (OCS), is a Service Delivery Specialist at Microsoft U.K. focused on partner-led support offerings for Lync. He has been working with OCS and Lync since before they were launched, helping to design and deploy some of the largest worldwide installations in use today. He also helps develop content for the Microsoft Lync Ignite training series and has contributed to the Lync Resource Kit. Nathan Winters is a Technical Solution Professional at Microsoft U.K. He has worked with some of the U.K.'s largest companies. He is a four-time MVP for Exchange Server, a speaker at events in both the U.S. and the U.K., and a published writer in leading industry resources such as Windows IT Pro and the MSExchange.org website. He is also the author of Microsoft Exchange Server 2013: Design, Deploy and Deliver.

Table of Contents

Introduction  xix

Part I • Fundamentals       1

Chapter 1 • What’s in Lync?     3

Chapter 2 • Standards and Protocols    37

Chapter 3 • Security 67

Chapter 4 • Clients     105

Part 2 • Getting Lync Up and Running  141

Chapter 5 • Planning Your Deployment    143

Chapter 6 • Installation      189

Chapter 7 • Migration and Upgrades  255

Part 3 • Administration   299

Chapter 8 • Introduction to PowerShell, the Lync Management and Regular Expressions 301

Chapter 9 • Role-Based Access Control 341

Chapter 10 • User Administration 367

Chapter 11 • Archiving and Monitoring 403

Chapter 12 • Troubleshooting  441

Part 4 • Voice 471

Chapter 13 • Getting Started with Voice 473

Chapter 14 • Call Admission Control  507

Chapter 15 • E911 and Location Information Services  545

Chapter 16 • Extended Voice Functionality565

Part 5 • Integration  613

Chapter 17 • Exchange and SharePoint  615

Chapter 18 • Hybrid Deployments 681

Chapter 19 • Th ird-Party Integration   703

Part 6 • Mobile Devices 743

Chapter 20 • Mobility 745

Appendix A • The Bottom Line  799

Chapter 1: What’s in Lync?    799

Chapter 2: Standards and Protocols 800

Chapter 3: Security  801

Chapter 4: Clients   802

Chapter 5: Planning Your Deployment 803

Chapter 6: Installation 803

Chapter 7: Migration and Upgrades  806

Chapter 8: Introduction to PowerShell, the Lync Management Shell, and Regular Expressions    807

Chapter 9: Role-Based Access Control      809

Chapter 10: User Administration 812

Chapter 11: Archiving and Monitoring  814

Chapter 12: Troubleshooting   815

Chapter 13: Getting Started with Voice  816

Chapter 14: Call Admission Control  817

Chapter 15: E911 and Location Information Services  818

Chapter 16: Extended Voice Functionality  819

Chapter 17: Exchange and SharePoint 820

Chapter 18: Hybrid Deployment  822

Chapter 19: Third-Party Integration  823

Chapter 20: Mobility  826

Chapter 21: Telephony Devices 827

Appendix B • Adoption   829

Understanding the Power of UC  829

The Promise   829

The Pitfalls        830

Introducing Lync to Your Business      831

Piloting Lync 832

Training Your Users    834

Appendix C • Using Persistent Chat Effectively 839

Introduction to Persistent Chat   839

Examples of Role-Based Solutions for Persistent Chat   840

Project Managers  840

Lawyers 842

Consultants 843

Examples of Industry-Based Solutions for Persistent Chat 844

Banking  844

Software Company      845

Operations for Multinational Enterprise (MNE)845

Better “Unification” of Data       847

What Is MindLink?   847

Index 851