Tables, Figures, and Exhibits | xi | ||||
Preface | xv | ||||
The Author | xxi | ||||
PART ONE: THE MANAGEMENT FRAMEWORK FOR PERFORMANCE MEASUREMENT | 1 | (32) | |||
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3 | (19) | |||
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22 | (11) | |||
PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT | 33 | (124) | |||
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35 | (23) | |||
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58 | (18) | |||
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76 | (32) | |||
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108 | (16) | |||
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124 | (17) | |||
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|
141 | (16) | |||
|
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PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT | 157 | (96) | |||
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159 | (27) | |||
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186 | (18) | |||
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204 | (15) | |||
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219 | (17) | |||
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236 | (17) | |||
PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT | 253 | (22) | |||
|
255 | (20) | |||
References | 275 | (8) | |||
Index | 283 |
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