Measuring Team Performance : A Step-by-Step, Customizable Approach for Managers, Facilitators, and Team Leaders

by Steven D. Jones (Professor Middle Tennessee State Univ.); Don J. Schilling

• ISBN13: 9780787945695
• ISBN10: 0787945692
• Edition: CD
• Format: Hardcover
• Copyright: 2000-01-01
• Publisher: Jossey-Bass

Summary

So, you2ve empowered your teams to make the decisions that lead to success. But how do you measure their progress and keep them accountable? This book outlines a field-tested measurement system that can be customized to fit any team. It2s a system that involves every team member as it factors in customer concerns, organizational strategy, and other big-picture issues critical to success. Case studies of teams that have used this approach--including the winners of Xerox2s coveted X-Award--illustrate how the system actually works. And the automated measurement system on the free CD-ROM helps you design your own system with confidence.

Author Biography

STEVEN D. JONES has worked to measure and improve team performance in applied settings for over fourteen years. He is the author of several articles on the subject and coeditor of In Action: Developing High Performance Teams. He is also an associate professor at Middle Tennessee State University and a partner in the Alignment Group. DON J. SCHILLING is an organization design manager with seventeen years of industry experience helping teams develop measurement systems. He has presented workshops at national and international conferences and conducted in-house training sessions on team performance measurement.

Table of Contents

About the Authors	xi
Preface	xiii
Where to Begin: The Basics of Team Performance Measurement	1	(24)
Developing Team Performance Measures: Measuring What Matters	25	(18)
Hard-to-Measure Teams: Quantifying Performance	43	(52)
Seeing the Big Picture: Integrating the Measurement System into a Composite Score	95	(20)
Team Members as Business Partners: Xerox Corporation	115	(16)
Measurement in a Continuous Process Environment: Eastman Chemical Company	131	(6)
Automating Measurement: Customizing the Accompanying Spreadsheet	137	(18)
Performance Improvement Methods: Using Measurement to Spur Results	155	(42)
Fueling Performance: Performance-Based Team Incentives	197	(22)
Appendix	219