Mediation

by Domenici, Kathy; Domenici-Littlejohn; Littlejohn, Stephen W.

• ISBN13: 9781577661887
• ISBN10: 1577661885
• Edition: 2nd
• Format: Paperback
• Copyright: 2001-04-01
• Publisher: Waveland Pr Inc

Summary

Mediation continues to grow as an alternative process for conflict management. Many organizations now allocate resources to full-fledged mediation programs. The Second Edition of Mediation: Empowerment in Conflict Management is the perfect tool for individuals interested in obtaining the skills necessary to become certified mediators. The text's brevity, clarity, and directness make it appropriate for use in college classes and community training programs. It can be adapted to any number of training approaches.
This volume is guided by a clear set of theoretical principles that provide an ideal for mediation in our society. Power issues are emphasized as a focal point in identifying and understanding the process. Mediation is explored as a dispute resolution option that allows conflict to be an opportunity. Special emphasis is given to the use of effective communication in mediation.

Table of Contents

Preface	p. vii
Introduction	p. 1
Conflict Management	p. 7
Understanding Conflict	p. 7
Defining Conflict	p. 8
Managing Conflict	p. 12
Mediation as a Transformative Process	p. 18
Resolving Disputes	p. 19
Mediation: An Overview	p. 31
Role of the Mediator	p. 33
Benefits	p. 36
Types of Mediation	p. 38
When Mediation Is Effective	p. 41
A Mediation System	p. 45
Characteristics of Constructive Mediation	p. 46
Basic Skills	p. 63
Introduction	p. 64
Storytelling Stage	p. 71
Problem-Solving Stage	p. 82
Tools for Deliberation	p. 93
Resolution Stage	p. 95
Enhancing Skills and Building Capacity	p. 99
Thinking about Goals	p. 99
Co-Mediation	p. 105
Cultural Considerations	p. 108
Conflict in Ordinary Life: The LARC Model	p. 114
Special Concerns	p. 117
Appropriateness	p. 117
Ethics	p. 123
Confidentiality	p. 127
War and Dance	p. 131
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