9780766841505

Medical Assisting: Administrative and Clinical Competencies Workbook

by ; ;
  • ISBN13:

    9780766841505

  • ISBN10:

    0766841502

  • Edition: 5th
  • Format: Paperback
  • Copyright: 7/18/2002
  • Publisher: Cengage Learning
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Summary

Contains unit specific assignment sheets with a variety of review questions, vocabulary and skill exercises, forms to complete, puzzles, and other activities that reinforce concepts in the text. Also includes a full-colored anatomy and physiology section and Performance Evaluation Checklists that correspond with the text.

Table of Contents

To the Learner v
SECTION 1 MEDICAL HEALTH CARE ROLES AND RESPONSIBILITIES
1(49)
Health Care Providers
1(11)
Unit 1 A Brief History of Medicine
1(3)
Unit 2 The Health Care Team
4(3)
Unit 3 Medical Practice Specialties
7(5)
The Medical Assistant
12(8)
Unit 1 Training, Job Responsibilities, and Employment Opportunities
12(3)
Unit 2 Personal Characteristics
15(2)
Unit 3 Professionalism
17(3)
Medical Ethics and Liability
20(6)
Unit 1 Ethical and Legal Responsibilities
20(3)
Unit 2 Professional Liability
23(3)
Interpersonal Communications
26(11)
Unit 1 Verbal and Nonverbal Messages
26(4)
Unit 2 Behavioral Adjustments
30(3)
Unit 3 Patients and Their Families
33(2)
Unit 4 Office Interpersonal Relationships
35(2)
The Office Environment
37(13)
Unit 1 Safety, Security, and Emergency Provisions in the Medical Office
37(3)
Unit 2 Efficient Office Design
40(3)
Unit 3 Ergonomics in the Medical Office
43(2)
Unit 4 Preparing for the Day
45(5)
SECTION 2 THE ADMINISTRATIVE ASSISTANT
50(103)
Oral and Written Communications
50(37)
Unit 1 Telephone Communications
50(14)
Unit 2 Schedule Appointments
64(6)
Unit 3 Written Communications
70(9)
Unit 4 Receiving and Sending Office Communications
79(3)
Unit 5 Office Management Equipment
82(5)
Records Management
87(10)
Unit 1 The Patient's Medical Record
87(3)
Unit 2 Filing
90(7)
Collecting Fees
97(26)
Unit 1 Medical Care Expenses
97(2)
Unit 2 Credit Arrangements
99(2)
Unit 3 Bookkeeping Procedures
101(13)
Unit 4 Computer Billing
114(2)
Unit 5 Collecting Overdue Payments
116(7)
Health Care Coverage
123(15)
Unit 1 Fundamentals of Managed Care
123(4)
Unit 2 Health Care Plans
127(2)
Unit 3 Preparing Claims
129(9)
Medical Office Management
138(15)
Unit 1 The Language of Banking
138(4)
Unit 2 Currency, Checks, and Petty Cash
142(6)
Unit 3 Salary, Benefits, and Tax Records
148(2)
Unit 4 General Management Duties
150(3)
SECTION 3 STRUCTURE AND FUNCTION OF THE BODY
153(85)
Anatomy and Physiology of the Human Body
153(85)
Unit 1 Anatomical Descriptors and Fundamental Body Structures
153(9)
Unit 2 The Nervous System
162(6)
Unit 3 The Senses
168(7)
Unit 4 The Integumentary System
175(4)
Unit 5 The Skeletal System
179(7)
Unit 6 The Muscular System
186(6)
Unit 7 The Respiratory System
192(6)
Unit 8 The Circulatory System
198(7)
Unit 9 The Immune System
205(4)
Unit 10 The Digestive System
209(9)
Unit 11 The Urinary System
218(7)
Unit 12 The Endocrine System
225(4)
Unit 13 The Reproductive System
229(9)
SECTION 4 THE CLINICAL MEDICAL ASSISTANT
238(120)
Preparing for Clinical Duties
238(10)
Unit 1 Guidelines for the Personal Safety and Well-being of Staff and Patients
238(3)
Unit 2 Infection Control
241(7)
Beginning the Patient's Record
248(15)
Unit 1 Medical History
248(3)
Unit 2 Triage
251(1)
Unit 3 Vital Signs
252(11)
Preparing Patients for Examination
263(19)
Unit 1 Procedures of the Eye and Ear
263(4)
Unit 2 Positioning and Draping for Examinations
267(5)
Unit 3 Preparing Patients for Examinations
272(5)
Unit 4 Assisting with Special Examinations
277(5)
Specimen Collection and Laboratory Procedures
282(20)
Unit 1 The Microscope
282(4)
Unit 2 Capillary Blood Tests
286(5)
Unit 3 Venous Blood Tests
291(4)
Unit 4 Body Fluid Specimens
295(3)
Unit 5 Bacterial Smears and Cultures
298(4)
Diagnostic Tests, X Rays, and Procedures
302(17)
Unit 1 Diagnostic Tests
302(3)
Unit 2 Cardiology Procedures
305(7)
Unit 3 Diagnostic Procedures
312(3)
Unit 4 Diagnostic Radiological Procedures
315(4)
Minor Surgical Procedures
319(9)
Assisting with Medications
328(19)
Unit 1 Prescription and Nonprescription Medications
328(10)
Unit 2 Methods of Administering Medications
338(2)
Unit 3 Injections and Immunizations
340(7)
Emergencies, Acute Illness, Accidents, and Recovery
347(11)
Unit 1 Managing Emergencies in the Medical Office
347(2)
Unit 2 Acute Illness
349(5)
Unit 3 First Aid in Accidents and Injuries
354(2)
Unit 4 Recovering Function and Mobility
356(2)
SECTION 5 BEHAVIORS AND HEALTH
358(13)
Behaviors Influencing Health
358(13)
Unit 1 Nutrition, Exercise, and Weight Control
358(4)
Unit 2 Habit-Forming Substances
362(3)
Unit 3 Stress and Time Management
365(3)
Unit 4 Related Therapies
368(3)
SECTION 6 EMPLOYABILITY SKILLS
371(10)
Achieving Satisfaction in Employment
371(10)
Unit 1 The Job Search
371(5)
Unit 2 Getting the Job and Keeping It
376(5)
Performance Evaluation Checklist Section 381(228)
Certificate of Completion 609

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