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Medical Office Administration (Revised Reprint); A Worktext

by
ISBN13:

9780721606903

ISBN10:
0721606903
Format:
Paperback
Pub. Date:
9/4/2003
Publisher(s):
Saunders

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Summary

Medical Office Administration: A Worktext empowers students by offering the tools necessary to provide optimal patient service, problem solving, team building, empathy, and patient/customer service. It also takes a fresh look at the health care workplace and emphasizes quality patient services as a key component to a health care organization. A textbook and workbook all in one, it contains practical information on all medical office administration procedures and equipment, and it integrates problem-solving, team-building exercises within each chapter.

Table of Contents

I Working in the Health Care Environment 1(68)
1 THE CAREER OF A MEDICAL ADMINISTRATIVE ASSISTANT
2(14)
2 THE HEALTH CARE TEAM
16(18)
3 MEDICAL LAW
34(20)
4 MEDICAL ETHICS
54(15)
II Interacting with Patients 69(86)
5 THE DIVERSE COMMUNITY of PATIENTS
70(10)
6 INTERPERSONAL COMMUNICATIONS
80(32)
7 APPOINTMENT SCHEDULING
112(22)
8 PATIENT RECEPTION AND REGISTRATION
134(21)
III Providing Patient Services 155(98)
9 HEALTH INFORMATION MANAGEMENT
156(40)
10 MEDICAL BILLING
196(28)
11 HEALTH INSURANCE
224(29)
IV Directing the Activities of the Medical Office 253(76)
12 BUSINESS OPERATIONS OF THE MEDICAL OFFICE
254(18)
13 FINANCIAL MANAGEMENT
272(22)
14 HUMAN RESOURCE MANAGEMENT
294(35)
V Preparing for Your Career 329(18)
15 JOB SEARCH ESSENTIALS
330(17)
Appendices 347(90)
I ANSWERS TO CHECKPOINT QUESTIONS
349(6)
II PROCEDURE COMPETENCY CHECKLISTS
355(72)
III INSTRUCTIONS FOR LYTEC SOFTWARE
427(6)
IV MEDICAL ABBREVIATIONS
433(4)
GLOSSARY 437(6)
INDEX 443


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