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Table of Contents
1. Today's Healthcare Environment
2. Communications in the Medical Office
3. Regulatory Compliance in the Healthcare Setting
4. Personnel Management
5. Managing the Front Office
6. Appointment Scheduling
7. Medical Records Management
8. Legal and Ethical Issues in Managing the Medical Office
9. Duties of the Medical Office Manager
10. Use of Computers in the Medical Office
11. Office Policies and Procedures
12. Accounting and Payroll in the Medical Office
13. Billing and Collecting
14. Health Insurance
15. Procedural and Diagnostic Coding
16. Quality Improvement and Risk Management
17. Marketing the Medical Office