Medical Office Practice

by Atkinson, Phillip S.; Timme, Diane R.

• ISBN13: 9781435481435
• ISBN10: 1435481437
• Edition: 8th
• Format: Paperback w/Software
• Copyright: 2010-09-27
• Publisher: Cengage Learning

Summary

Use the completely updated MEDICAL OFFICE PRACTICE, 8th Edition as the capstone of your Medical Assisting or Medical Office Assistant curriculum. Students experience a full simulation of employment as a medical office assistant through this 30-hour program. All jobs are updated to the latest accreditation guidelines and daily tasks are assigned as they would be in a real world setting, incorporating computer-based procedures and emphasizing the latest HIPAA standards, confidentiality, and ethics throughout. Alternate assignments in the Instructor's Manual give practice in therapeutic communication and working with Spanish patients. MEDICAL OFFICE PRACTICE, 8th Edition can help your students bridge the gap from learning in the classroom to working in a medical office.

Table of Contents

Welcome to Medical Office Practice!

Getting Started: Administrative Functions

Introduction to HIPAA and Signing a Confidentiality Statement

Written Communication--Revising Patient Information Brochure

Blocking the Schedule Using MOSS

Administrative Functions--Filing Procedures

Administrative Functions and Managed Care/Insurance--Preparing Patient Files

Administrative Functions--Scheduling Patient Appointments

Administrative Functions--Patient Registration

Legal Implications--Request for Release of Medical Information

Concepts of Effective Communication--Transcription: SOAP Notes

Concepts of Effective Communication--Telephone Messages

Looking Up a Patient Appointment, Creating Daily Appointment Patient List; Making New Patient Reminder Calls

Concepts of Effective Communication and Ethical Considerations--Patient Scenarios

Administrative Functions--Scheduling Special Procedures (Mammogram)

Concepts of Effective Communication--Oncology Consult

Concepts of Effective Communication--Making a Referral to a Specialist

Administrative Functions--Researching Drug Information

Creating a Travel Itinerary

Administrative Functions--Blocking the Physician's Schedule

Concepts of Effective Communication--Oncology Consult

Concepts of Effective Communication--Completing Finished Copy from Rough Draft

Legal Implications--Preparing Occupational Exposure Incident Report

Office Administration--Ordering Office Supplies and Preparing a Purchase Order

Administrative Functions--Manual Appointment Scheduling

Basic Practice Finances--Posting Entries on a Day Sheet

Basic Practice Finances--Computerized Procedure Posting

Basic Practice Finances--Computerized Payment Posting

Employee Payroll--Completing Work Record, Preparing and Proving Totals on Payroll Register

Protective Practices--Material Safety Data Sheets (MSDS)

Basic Practice Finances--Posting Adjustments, Collection Agency Payments, and Processing Refunds

Managed Care/Insurance--Processing Insurance Claims

Procedural and Diagnostic Coding

Protective Practices--Identifying Community Resources

Concepts of Effective Communication--Scheduling Admission to a Hospital; Preparing Patient for Procedure

Administrative Functions--Proofreading and Preparing Final Copies from Draft Copies

Legal Implications--Creating or Updating Resume and Preparing for Job Interview

Reference Materials

Job Reference Table

Using Medical Office Simulation Software (MOSS)

Forms

Glossary of Medical Terms

Table of Contents provided by Publisher. All Rights Reserved.