This pocket guide describes the use of basic tools for making continuous improvements in your organization. Your teams can become more focused and productive, more skilled in identifying and solving critical problems, tackling key issues, and more effective in planning for data- and consensus-inspired action plans and results. The Memory Jogger? II uses a case study example to show you how the tools, when used in combination, can become more powerful and effective for solving problems and reaching goals. It includes examples from well-known organizations in a variety of industries that show how real people have used the tools in their workplaces and why these tools are effective, providing clear, step-by-step illustrations that help you construct, understand, and use each tool.