9780324584165

Module 5: Interpersonal Communication Listening and Responding

by ;
  • ISBN13:

    9780324584165

  • ISBN10:

    0324584164

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 6/6/2008
  • Publisher: Cengage Learning
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Summary

INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.

Table of Contents

Listening
Listening Barriers
Interpersonal Interactions with Specific Goals
Table of Contents provided by Publisher. All Rights Reserved.

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