The New Edge in Knowledge How Knowledge Management Is Changing the Way We Do Business

by O'Dell, Carla; Hubert, Cindy

• ISBN13: 9780470917398
• ISBN10: 0470917393
• Edition: 1st
• Format: Hardcover
• Copyright: 2011-03-01
• Publisher: Wiley

Summary

The best thinking and actions in the fast-moving arena of collaboration and knowledge managementThe New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. Build or retrofit your organization for new ways of working and collaboration by using knowledge management Adapt to today's most popular ways to collaborate such as social networking Overcome organization silos, knowledge hoarding and "not invented here" resistance Take advantage of emerging technologies and mobile devices to build networks and share knowledge Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and fasterStraightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples - the case studies and snapshots of how best practice companies are achieving success with knowledge management.

Author Biography

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (www.apqc.org/km), and is a sought-after keynote speaker.

CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.

Table of Contents

Foreword	p. xi
Preface	p. xiii
Acknowledgments	p. xix
Positioning Knowledge Management for the Future	p. 1
What is Knowledge Management?	p. 2
KM in a New Context	p. 3
Primary Directives	p. 10
Showcasing KM Leaders	p. 12
Closing Comments	p. 16
A Call to Action	p. 19
Determine the Value Proposition	p. 20
Identify Critical Knowledge	p. 23
Locate Your Critical Knowledge	p. 24
How Knowledge Should Flow	p. 29
Getting Buy-In	p. 32
Closing Comments	p. 32
Knowledge Management Strategy and Business Case	p. 35
A Framework for KM Strategy Development	p. 36
The Business Case for KM	p. 41
Closing Comments	p. 43
Selecting and Designing Knowledge Management Approaches	p. 45
A Portfolio of Approaches	p. 45
Selecting KM Approaches	p. 48
Designing a KM Approach	p. 52
What Can Go Wrong	p. 53
Portfolio Example: Retaining Critical Knowledge	p. 54
Closing Comments	p. 59
Proven Knowledge Management Approaches	p. 61
Communities of Practice	p. 61
Lessons Learned	p. 68
Transfer of Best Practices	p. 74
Closing Comments	p. 78
Emerging Knowledge Management Approaches	p. 81
The Promise of Social Computing	p. 82
Revealing New Facets of Information	p. 84
The New Generation of Self-Service: The Digital Hub	p. 85
The Digital Hub at Work	p. 86
Challenges and Change Management	p. 96
Our Recommendations	p. 101
Case Examples	p. 102
Closing Comments	p. 107
Working Social Networking	p. 109
Guidelines for Enterprise Social Networking	p. 110
Closing Comments	p. 115
Governance, Roles, and Funding	p. 117
Governance Group	p. 117
KM Core Group	p. 119
KM Design Teams	p. 123
Investing in KM	p. 124
Balancing Corporate and Business-Unit Funding	p. 125
Closing Comments	p. 126
Building a Knowledge-Sharing Culture	p. 129
Lead by Example	p. 130
Brand Aggressively	p. 134
Make KM Fun	p. 139
Closing Comments	p. 142
Measuring the Impact of Knowledge Management	p. 143
A Portfolio of Measures	p. 144
Measuring across the Levels of Maturity	p. 147
The Power of Analytics	p. 151
A KM Measurement System	p. 152
Closing Comments	p. 154
Make Best Practices Your Practices	p. 157
Above and in the Flow	p. 157
Other Principles	p. 158
So What Do You Do Monday Morning?	p. 160
Appendix: Case Studies	p. 163
ConocoPhillips	p. 163
Fluor	p. 179
IBM	p. 197
MITRE	p. 210
References	p. 227
About the Authors	p. 229
About APQC	p. 230
Index	p. 233
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