The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results

The Nonprofit Outcomes Toolbox is a complete resource for the nonprofit, government, or philanthropic professional striving for greater effectiveness in programs or organizations. It provides the tools and explanations needed to achieve program success, including: the basics of using outcomes (identifying outcomes, understanding the language of outcomes, recognizing the characteristics of good outcomes); understanding and assessing capacity; outcome-based communications (capturing gains and telling a story with outcomes); the essentials of a good Lessons learned system; and advanced outcome-based tools (Six Sigma, balanced scorecard, the value proposition and knowing the difference between cost, worth and value). The book will also feature a companion web site where readers can find the tools they need to implement the concepts described in this book.