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Table of Contents
How to Use This Book.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
Chapter 2: The Language of Outcomes.
Understanding the Language.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well-Defined Outcome Statements.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results-Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin’: A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Value Stream Mapping.
Wrapping It All Up.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.