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Table of Contents
Chapter 1 Understanding the Changing and Challenging Office
Chapter 2 Human Relations
Chapter 3 Preparing for Your Job Search
Chapter 4 Managing Your Work, Time, and Other Resources
Chapter 5 Communicating by Telephone
Chapter 6 Building Communications Skills
Chapter 7 Processing Mail
Chapter 8 Records Management
Chapter 9 Handling Financial Procedures
Chapter 10 Scheduling Appointments and Receiving Visitors
Chapter 11 Making Travel Arrangements
Chapter 12 Planning Meetings and Conferences
Chapter 13 Developing Effective Oral Presentations
Chapter 14 Preparing to Meet the Challenges
Chapter 15 Working in a Medical Office
Chapter 16 Working in a Legal Office