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Operations Managementpresents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of problems on the market. Operations and Productivity; Operations Strategy in a Global Environment; Project Management; Forecasting; Design of Goods and Services; Managing Quality; Process Strategy; Location Strategies; Layout Strategies; Human Resources, Job Design, and Work Measurement; Supply Chain Management; Inventory Management; Aggregate Planning; Material Requirements Planning (MRP) and ERP; Short-Term Scheduling; Just-in-Time and Lean Operations; Maintenance and Reliability For anyone interested in operations management and gaining the fundamental working knowledge of a firm.

PART I. Introduction to Operations Management
Chapter 1. Operations and Productivity
Chapter 2. Operations Strategy in a Global Environment
Chapter 3. Project Management
Chapter 4. Forecasting
PART II. Designing Operations
Chapter 5. Design of Goods and Services
Chapter 6. Managing Quality
Supplement 6. Statistical Process Control
Chapter 7. Process Strategy
Supplement 7. Capacity and Constraint Management
Chapter 8. Location Strategies
Chapter 9. Layout Strategies
Chapter 10. Human Resources, Job Design, and Work Measurement
PART III. Managing Operations
Chapter 11. Supply Chain Management
Supplement 11. Outsourcing as a Supply Chain Strategy
Chapter 12. Inventory Management
Chapter 13. Aggregate Planning
Chapter 14. Material Requirements Planning (MRP) and ERP
Chapter 15. Short-Term Scheduling
Chapter 16. JIT and Lean Operations
Chapter 17. Maintenance and Reliability
PART IV. Quantitative Modules
Module A. Decision-Making Tools
Module B. Linear Programming
Module C. Transportation Models
Module D. Waiting-Line Models
Module E. Learning Curves
Module F. Simulation