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1. Introduction to Operations Management
2. Competitiveness, Strategy, and Productivity
3. Forecasting
4. Product and Service Design
SUPPLEMENT TO CHAPTER 4: Reliability
5. Strategic Capacity Planning for Products and Services
SUPPLEMENT TO CHAPTER 5: Decision Theory
6. Process Selection and Facility Layout
7. Work Design and Measurement
SUPPLEMENT TO CHAPTER 7: Learning Curves
8. Location Planning and Analysis
9. Management of Quality
10. Quality Control
11. Aggregate Planning and Master Scheduling
12. MRP and ERP
13. Inventory Management
14. JIT and Lean Operations
SUPPLEMENT TO CHAPTER 14: Maintenance
15. Supply Chain Management
16. Scheduling
17. Project Management
18. Management of Waiting Lines
19. Linear Programming
1. Appendix A: Answers to Selected Problems
2. Appendix B: Tables
3. Appendix C: Working with the Normal Distribution
4. Photo Credits
5. Company Index
6. Subject Index
