What is included with this book?
About the Authors | p. vi |
Foreword | p. ix |
Preface | p. xxi |
Introduction to Operations Management | |
Operations and Productivity | p. 1 |
Global Company Profile: Whirlpool | p. 2 |
What is Operations Management? | p. 4 |
The Heritage of Operations Management | p. 4 |
Why Study OM? | p. 6 |
What Operations Managers Do | p. 7 |
Organizing to Produce Goods and Services | p. 8 |
Where Are the OM Jobs? | p. 10 |
Exciting New Trends in Operations Management | p. 10 |
Operations in the Service Sector | p. 12 |
The Productivity Challenge | p. 15 |
The Challenge of Social Responsibility | p. 22 |
Operations Strategy for Competitive Advantage | p. 29 |
Global Company Profile: Komatsu | p. 30 |
Identifying Missions and Strategies | p. 32 |
Achieving Competitive Advantage Through Operations | p. 34 |
Ten Strategic OM Decisions | p. 37 |
Issues in Operations Strategy | p. 40 |
Strategy Development and Implementation | p. 43 |
Operations in a Global Environment | p. 53 |
Global Company Profile: Boeing | p. 54 |
Why Global Operations are Important | p. 56 |
Achieving Global Operations | p. 60 |
Global Issues in Service Operations | p. 64 |
Global Operations Strategies | p. 66 |
Forecasting | p. 75 |
Global Company Profile: Tupperware Corporation | p. 76 |
What is Forecasting? | p. 78 |
Types of Forecasts | p. 79 |
The Strategic Importance of Forecasting | p. 79 |
Seven Steps in the Forecasting System | p. 80 |
Forecasting Approaches | p. 81 |
Time-Series Forecasting | p. 82 |
Associative Forecasting Methods: Regression and Correlation Analysis | p. 101 |
Monitoring and Controlling Forecasts | p. 107 |
Forecasting in the Service Sector | p. 110 |
Designing Operations | |
Design of Goods and Services | p. 129 |
Global Company Profile: Regal Marine | p. 130 |
Goods and Services Selection | p. 132 |
Product Development | p. 137 |
Issues for Product Design | p. 143 |
Time-Based Competition | p. 146 |
Defining the Product | p. 149 |
Documents for Production | p. 152 |
Service Design | p. 153 |
Application of Decision Trees to Product Design | p. 157 |
Transition to Production | p. 158 |
Managing Quality | p. 167 |
Global Company Profile: Motorola | p. 168 |
Quality and Strategy | p. 170 |
Defining Quality | p. 171 |
International Quality Standards | p. 173 |
Total Quality Management | p. 174 |
Tools of TQM | p. 179 |
The Role of Inspection | p. 183 |
TQM in Services | p. 186 |
Statistical Process Control | p. 197 |
Statistical Process Control (SPC) | p. 198 |
Process Capability | p. 213 |
Acceptance Sampling | p. 214 |
Process Strategy and Capacity Planning | p. 231 |
Global Company Profile: Dell Computer Corp. | p. 232 |
Four Process Strategies | p. 234 |
Process Analysis and Design | p. 243 |
Service Process Design | p. 247 |
Process Reengineering | p. 249 |
Environmentally Friendly Processes | p. 250 |
Selection of Equipment and Technology | p. 251 |
Capacity | p. 251 |
Break-Even Analysis | p. 256 |
Strategy-Driven Investments | p. 261 |
Operations Technology, the Internet, and ERP | p. 279 |
The Internet | p. 280 |
Design Technology | p. 282 |
Production Technology | p. 284 |
Technology in Services | p. 287 |
Information Sciences in Operations | p. 288 |
Enterprise Resource Planning (ERP) | p. 292 |
Location Strategies | p. 299 |
Global Company Profile: Federal Express | p. 300 |
The Strategic Importance of Location | p. 302 |
Factors that Affect Location Decisions | p. 303 |
Methods of Evaluating Location Alternatives | p. 308 |
Service Location Strategy | p. 314 |
Layout Strategy | p. 333 |
Global Company Profile: McDonald's | p. 334 |
The Strategic Importance of Layout Decisions | p. 336 |
Types of Layout | p. 336 |
Fixed-Position Layout | p. 337 |
Process-Oriented Layout | p. 339 |
Office Layout | p. 348 |
Retail Layout | p. 350 |
Warehousing and Storage Layouts | p. 352 |
Repetitive and Product-Oriented Layout | p. 354 |
Human Resources and Job Design | p. 379 |
Global Company Profile: Southwest Airlines | p. 380 |
Human Resource Strategy for Competitive Advantage | p. 382 |
Labor Planning | p. 383 |
Job Design | p. 385 |
The Visual Workplace | p. 398 |
Labor Standards | p. 398 |
Work Measurement | p. 407 |
Labor Standards and Work Measurement | p. 408 |
Historical Experience | p. 409 |
Time Studies | p. 409 |
Predetermined Time Standards | p. 415 |
Work Sampling | p. 416 |
Managing Operations | |
Supply-Chain Management | p. 431 |
Global Company Profile: Volkswagen | p. 432 |
The Strategic Importance of the Supply Chain | p. 434 |
Purchasing | p. 436 |
Supply-Chain Strategies | p. 438 |
Vendor Selection | p. 442 |
Managing the Supply Chain | p. 444 |
Internet Purchasing | p. 446 |
Materials Management | p. 448 |
Benchmarking Supply-Chain Management | p. 449 |
E-commerce and Operations Management | p. 457 |
Electronic Commerce | p. 458 |
Security in the E-commerce Environment | p. 459 |
Economics of E-commerce | p. 460 |
Product Design | p. 460 |
E-Procurement | p. 461 |
Inventory Tracking | p. 463 |
Inventory Reduction | p. 464 |
Scheduling and Logistics Improvements | p. 465 |
Inventory Management | p. 471 |
Global Company Profile: Green Gear Cycling | p. 472 |
Functions of Inventory | p. 474 |
Inventory Management | p. 475 |
Inventory Models | p. 479 |
Inventory Models for Independent Demand | p. 480 |
Probabilistic Models with Constant Lead Time | p. 495 |
Fixed Period Systems | p. 498 |
Just-in-Time Systems | p. 515 |
Just-in-Time Philosophy | p. 516 |
Suppliers | p. 518 |
JIT Layout | p. 521 |
Inventory | p. 522 |
Scheduling | p. 525 |
Quality | p. 529 |
Employee Empowerment | p. 529 |
Lean Production | p. 529 |
JIT in Services | p. 530 |
Aggregate Planning | p. 537 |
Global Company Profile: Anheuser-Busch | p. 538 |
The Planning Process | p. 540 |
The Nature of Aggregate Planning | p. 541 |
Aggregate Planning Strategies | p. 543 |
Methods for Aggregate Planning | p. 547 |
Aggregate Planning in Services | p. 555 |
Material Requirements Planning (MRP) | p. 571 |
Global Company Profile: Collins Industries | p. 572 |
Dependent Inventory Model Requirements | p. 574 |
MRP Structure | p. 580 |
MRP Management | p. 586 |
Lot-Sizing Techniques | p. 587 |
Extensions of MRP | p. 591 |
MRP in Services | p. 595 |
Distribution Resource Planning (DRP) | p. 596 |
Short-Term Scheduling | p. 613 |
Global Company Profile: Delta Airlines | p. 614 |
The Strategic Importance of Short-Term Scheduling | p. 616 |
Scheduling Issues | p. 616 |
Scheduling Process-Focused Work Centers | p. 619 |
Loading Jobs in Work Centers | p. 620 |
Sequencing Jobs in Work Centers | p. 626 |
Limitations of Rule-Based Dispatching Systems | p. 632 |
Finite Scheduling | p. 632 |
Theory of Constraints | p. 633 |
Bottleneck Work Centers | p. 634 |
Repetitive Manufacturing | p. 635 |
Scheduling for Services | p. 637 |
Project Management | p. 655 |
Global Company Profile: Bechtel Group | p. 656 |
The Strategic Importance of Project Management | p. 658 |
Project Planning | p. 658 |
Project Scheduling | p. 661 |
Project Controlling | p. 663 |
Project Management Techniques: PERT and CPM | p. 663 |
Cost-Time Trade-Offs and Project Crashing | p. 677 |
A Critique of PERT and CPM | p. 679 |
Maintenance and Reliability | p. 697 |
Global Company Profile: NASA | p. 698 |
The Strategic Importance of Maintenance and Reliability | p. 700 |
Reliability | p. 701 |
Maintenance | p. 704 |
Total Productive Maintenance | p. 709 |
Techniques for Establishing Maintenance Policies | p. 710 |
Quantitative Modules | |
Decision-Making Tools | p. 717 |
The Decision Process in Operations | p. 718 |
Fundamentals of Decision Making | p. 719 |
Decision Tables | p. 720 |
Decision Trees | p. 723 |
Linear Programming | p. 739 |
Requirements of a Linear Programming Problem | p. 741 |
Formulating Linear Programming Problems | p. 742 |
Graphical Solution to a Linear Programming Problem | p. 743 |
Sensitivity Analysis | p. 749 |
Solving Minimization Problems | p. 750 |
Linear Programming Applications | p. 752 |
The Simplex Method of LP | p. 758 |
Transportation Models | p. 775 |
Transportation Modeling | p. 776 |
Developing an Initial Solution | p. 778 |
The Stepping-Stone Method | p. 780 |
Special Issues in Modeling | p. 784 |
Waiting-Line Models | p. 801 |
Characteristics of a Waiting-Line System | p. 803 |
Queuing Costs | p. 808 |
The Variety of Queuing Models | p. 809 |
Other Queuing Approaches | p. 819 |
Learning Curves | p. 833 |
Learning Curves in Services and Manufacturing | p. 835 |
Applying the Learning curve | p. 836 |
Strategic Implications of Learning Curves | p. 840 |
Limitations of Learning Curves | p. 841 |
Simulation | p. 849 |
What is Simulation? | p. 851 |
Advantages and Disadvantages of Simulation | p. 851 |
Monte Carlo Simulation | p. 852 |
Simulation of a Queuing Problem | p. 855 |
Simulation and Inventory Analysis | p. 858 |
The Role of Computers in Simulation | p. 861 |
Normal Curve Areas | p. 2 |
Poisson Distribution Values | p. 4 |
Values of e[superscript -lambda] for Use in the Poisson Distribution | p. 6 |
Table of Random Numbers | p. 6 |
Using Excel OM and POM for Windows | p. 7 |
Solutions to Even-Numbered Problems | p. 11 |
CD-ROM Tutorials | |
Statistical Tools for Managers | p. T1-1 |
Acceptance Sampling | p. T2-1 |
The Simplex Method of Linear Programming | p. T3-1 |
The MODI and VAM Methods of Solving Transportation Problems | p. T4-1 |
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