Operations Management

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  • Edition: 7th
  • Format: Paperback
  • Copyright: 2014-01-16
  • Publisher: Pearson

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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


Were you looking for the book with access to MyOMLab? This product is the book alone, and does NOT come with access to MyOMLab. Buy Operations Management with MyOMLab access card 7e (ISBN 9780273776291) if you need access to the MyLab as well, and save money on this brilliant resource.


Operations management is important, exciting, challenging … and everywhere you



• Important, because it enables organisations to provide services and products

that we all need

• Exciting, because it is central to constant changes in customer preference,

networks of supply and demand, and developments in technology

• Challenging, because solutions must be must be financially sound, resource-

efficient, as well as environmentally and socially responsible

• And everywhere, because in our daily lives, whether at work or at home, we all

experience and manage processes and operations.


‘Operations Management’ focuses on the sustainable and socially responsible imperatives

of operations management, using over 120 cases and illustrations of real-life operations

around the world, including Apple, Médecins Sans Frontières, Amazon, Ecover,

Dyson, Disneyland Paris, Google, The North Face, and many more.


Need extra support? 
This product is the book alone, and does NOT come with access to MyOMLab.


This title can be supported by MyOMLab, an online homework and tutorial system which can be used by students for self-directed study or fully integrated into an instructor's course.

You can benefit from MyOMLab at a reduced price by purchasing a pack containing a copy of the book and an access card for MyOMLab: Operations Management with MyOMLab access card 6e (ISBN 9780273776291). Alternatively, buy access to MyOMLab and the eText – an online version of the book - online at www.myomlab.com.

For educator access, contact your Pearson Account Manager. To find out who your account manager is, visit  www.pearsoned.co.uk/replocator

Table of Contents

Brief contents

Guide to ‘operations in practice’, examples, short cases and case studies  

Making the most of this book and MyOMLab   


To the Instructor   

To the Student

Ten steps to getting a better grade in operations management   

About the authors   




1 Operations management  

2 Operations performance  

3 Operations strategy  



4 Process design  

5 Innovation and design in services and products  

6 Supply network design   

Supplement to Chapter 6 – Forecasting  

7 Layout and flow

8 Process technology   

9 People, jobs and organization  

Supplement to Chapter 9 – Work study  



10  The nature of planning and control  

11  Capacity management

Supplement to Chapter 11 – Analytical queuing models  

12  Inventory planning and control  

13  Supply chain management  

14  Enterprise resource planning (ERP)  

Supplement to Chapter 14 – Materials requirements planning (MRP)  

15  Lean synchronization  

16  Project management

17  Quality management   

Supplement to Chapter 17 – Statistical process control (SPC)



18  Operations improvement  

19  Risk management   

20  Organizing for improvement  



21  Operations and corporate social responsibility (CSR)

Notes on chapters   



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