This book provides readers with a state-of-the-art overview of operations management. It shows the fundamental principles of operations and how they relate to effectively producing goods and services. A thorough discussion of service operations recognizes the fact that a dominant proportion of jobs and operations decisions exist in services. Strong global emphasis (includes international, multi-domestic, global, and transnational strategies) demonstrates to readers how world economies tie together. Other chapter topics cover operations and productivity; operations strategy for competitive advantage; operations in a global environment; forecasting; managing quality; statistical process control; 7s: operations technology, the internet, and ERP; human resources and job design; supply chain management; e-commerce and operations management; project management; and maintenance and reliability. For individuals interested in operations management--and the challenges of cultural, ethical, and critical issues in business today.
I. INTRODUCTION TO OPERATIONS MANAGEMENT.
1. Operations and Productivity.
2. Operations Strategy for Competitive Advantage.
3. Operations in a Global Environment.
II. DESIGNING OPERATIONS.
5. Design of Goods and Services.
6. Managing Quality.
6S: Statistical Process Control.
7. Process Strategy and Capacity Planning.
7S: Operations Technology, the Internet, and ERP.
8. Location Strategies.
9. Layout Strategy.
10. Human Resources and Job Design.
10S: Work Measurement.
III. MANAGING OPERATIONS.
11. Supply Chain Management.
11S. E-Commerce and Operations Management.
12. Inventory Management.
12S: Just-in-Time Systems.
13. Aggregate Planning.
14. Material Requirements Planning (MRP).
15. Short-Term Scheduling.
16. Project Management.
17. Maintenance and Reliability.
TUTORIALS ON STUDENT CD: 1. Statistical Tools for Managers.
2. Acceptance Sampling.
3. The Simplex Method of Linear Programming.
4. The MODI and VAM Methods of Solving Transportation Problems.