(0) items

Operations Management:  Contemporary Concepts and Cases,9780073403380
This item qualifies for


Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Operations Management: Contemporary Concepts and Cases

by ; ;


Pub. Date:
Includes 2-weeks free access to
step-by-step solutions for this book.
Step-by-Step solutions are actual worked out problems to the questions at the end of each chapter that help you understand your homework and study for your exams. Chegg and eCampus are providing you two weeks absolutely free. 81% of students said using Step-by-Step solutions prepared them for their exams.
List Price: $236.93

Buy Used Textbook

In Stock Usually Ships in 24-48 Hours

Rent Textbook

We're Sorry
Sold Out


We're Sorry
Not Available

New Textbook

We're Sorry
Sold Out

More New and Used
from Private Sellers
Starting at $8.85
See Prices

Questions About This Book?

What version or edition is this?
This is the 5th edition with a publication date of 1/25/2010.
What is included with this book?
  • The Used copy of this book is not guaranteed to inclue any supplemental materials. Typically, only the book itself is included.

Customer Reviews

Pretty good textbook  March 15, 2011

I purchased this textbook for school and I want to say that it's a good textbook to study operations management. Many examples, easy to understand, and interesting discussion questions.
The author did a good job of covering this material. The text gave very good examples of each concept. The case studies were very informative and gave a good overview of each.

Operations Management: Contemporary Concepts and Cases: 5 out of 5 stars based on 1 user reviews.


Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross functional perspective, appealing to non majors and practical for use in an MBA level course in operations management.

The size and price of the book also make the text attractive for the cross functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.

About the Author

Roger G. Schroeder holds the Donaldson Chair in Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He is also the Co-Director of the Juran Center for Leadership in Quality and has earned an appointment as a Distinguished Teaching Professor. He received the B.S. degree in Industrial Engineering with high distinction from the University of Minnesota, MSIE University of Minnesota and Ph.D. from Northwestern University.

Prior to joining the University of Minnesota, he taught at the U.S. Naval Postgraduate School, Monterey, California, and was an analyst for the office of the Assistant Secretary of Defense. Professor Schroeder has received research grants from the Ford Foundation, American Production and Inventory Control Society, Exxon Education Foundation and the National Science Foundation. He is a recipient of the Morse Award for outstanding teaching at the University of Minnesota.

Table of Contents

About the Author
The Operations Function
Operations and Supply Chain Strategy
Product Design
Process Design
Process Selection
Service Process Design
Process-Flow Analysis
Lean Thinking and Lean Systems
Managing Quality
Quality Control and Improvement
Capacity and Scheduling
Supply Chain Management
Supplement: Advanced Methods
Capacity Planning
Supplement: Mathematical Models
Scheduling Operations
Project Planning and Scheduling
Independent-Demand Inventory
Supplement: Advanced Models
Materials Requirements Planning and ERP
Case Studies
Shipper Manufacturing Company
FHE, Inc.
Early Supplier Integration in the Design of the Skid-Steer Ladder
Process Design
Eastern Gear, Inc.
Southwest Airlines: Singin’ the (Jet) Blues
The Field Service Division of DMI
Pharmacy Service Improvement at CVS (A)
Customer-Driven Learning at Radisson Hotels Worldwide
Quality at Gillette Argentina
Bayfield Mud Company
Six Sigma at 3M, Inc.
Capacity and Scheduling
Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage
Unifine Richardson
eBags: Managing Growth
Merriwell Bag Company
Lawn King, Inc.
World Industrial Abrasives
Consolidated Electric
Southern Toro Distributor, Inc.
ToyPlus, Inc.
Areas Under the Standard Normal Probability Distribution
Random Number Table
Table of Contents provided by Publisher. All Rights Reserved.

Please wait while the item is added to your cart...