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Operations Management: Creating Value Along the Supply Chain, 7th Edition



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This is the 7th edition with a publication date of 9/1/2010.

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Known for its comprehensive approach, this text shows operations managers how to analyse processes, ensure quality, create value, and manage the flow of information, products and services. The seventh edition offers an extensive collection of exercises and solved problems to reinforce key concepts. An increased emphasis is placed on supply chain management and services. New information is presented on the environment and green management, and technology type OM topics as it applies to production, control, the supply chain, and global operations. All chapter opening cases and in-text example boxes have also been revised or replaced. This new content better prepares operations managers for the issues they'll experience in the field.

Author Biography

BERNARD W. TAYLOR III is the Pamplin Professor of Management Science and Head of the Department of Business Information Technology in the Pamplin College of Business at Virginal Polytechnic Institute and State University. He received a Ph.D. and an M.B.A. from the University of Georgia and a B.I.E. from the Georgia Institute of Technology. He is the author of the book Introduction to Management Science (10th ed.) and co-author of Management Science (4th ed.). Dr. Taylor has published over 80 articles in such journals as Operations Research, Management Science, Decision Sciences, IIE Transactions, Journal of the Operational Research Society, Computers and Operations Research, Omega, and the International Journal of Production Research, among others.

Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. She received a Ph.D. from Virginia Polytechnic Institute and State University, an M.B.A. from Old Dominion University, and a B.S. degree from Virginia Polytechnic Institute and State University. Dr. Russell's primary research and teaching interests are in the areas of operations and supply chain management, service operations, scheduling, and quality. She has been published in Decision Sciences, IIE Transactions, International Journal of Production Research, Journal of Operations Management, IEEE Transactions, Annals of Operations Research, Computers and Operations Research, and others.

Table of Contents

Operations Management
Introduction to Operations Management
Operational Decision-Making Tools: Decision Analysis
Quality Management
Statistical Process Control
Operational Decision-Making Tools: Acceptance Sampling
Product Design
Service Design
Processes and Technology
Capacity and Facilities
Operational Decision-Making Tools: Facility Location Models
Human Resources
Operational Decision-Making Tools: Work Measurement
Project Management
Supply Chain Management
Supply Chain Management Strategy and Design
Global Supply Chain Procurement and Distribution
Operational Decision-Making Tools: Transportation and Transshipment Models
Inventory Management
Operational Decision-Making Tools: Simulation
Sales and Operations Planning
Operational Decision-Making Tools: Linear Programming
Resource Planning
Lean Systems
Appendix A-Normal Curve Areas
Solution to Selected Odd-Numbered Problems
Table of Contents provided by Publisher. All Rights Reserved.

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