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Operations Management Flexible Version Package,9780131058453
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Operations Management Flexible Version Package

by ;
Edition:
7th
ISBN13:

9780131058453

ISBN10:
0131058452
Format:
Paperback
Pub. Date:
1/1/2005
Publisher(s):
PRENTICE-HALL
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Summary

Provides a state-of-the-art overview of operations management.Operations and productivity; project management; inventory management; design and quality managment of goods and services; e-commerce and operations management; human resources and job design; and more.Industrial Engineers and Production and Operations Managers.

Table of Contents

About the Authors iv
Foreword vi
Preface xix
Operations and Productivity
1(20)
Global Company Profile: Operations Management at Hard Rock Cafe
2(2)
What Is Operations Management?
4(1)
Organizing to Produce Goods and Services
4(1)
Why Study OM?
4(2)
What Operations Managers Do
6(1)
How This Book Is Organized
6(1)
The Heritage of Operations Management
7(2)
Operations in the Service Sector
9(3)
Differences between Goods and Services
9(1)
Growth of Services
10(1)
Service Pay
11(1)
Exciting New Trends in Operations Management
12(1)
The Productivity Challenge
13(5)
Productivity Measurement
14(2)
Productivity Variables
16(2)
Productivity and the Service Sector
18(1)
The Challenge of Social Responsibility
18(3)
Summary
19(1)
Key Terms
19(1)
Solved Problems
19(1)
Internet and Student CD-ROM Exercises
20(1)
Discussion Questions
20(1)
Additional Case Study
20(1)
Operations Strategy in a Global Environment
21(24)
Global Company Profile: Boeing's Global Strategy Yields Competitive Advantage
22(2)
A Global View of Operations
24(3)
Cultural and Ethical Issues
27(1)
Developing Missions and Strategies
27(2)
Mission
27(1)
Strategy
28(1)
Achieving Competitive Advantage Through Operations
29(3)
Competing on Differentiation
30(1)
Competing on Cost
30(1)
Competing on Response
31(1)
Ten Strategic OM Decisions
32(3)
Issues in Operations Strategy
35(2)
Research
35(1)
Preconditions
36(1)
Dynamics
36(1)
Strategy Development and Implementation
37(3)
Identify Critical Success Factors
37(2)
Build and Staff the Organization
39(1)
Integrate OM With Other Activities
39(1)
Global Operations Strategy Options
40(5)
International Strategy
41(1)
Multidomestic Strategy
41(1)
Global Strategy
41(1)
Transnational Strategy
42(1)
Summary
42(1)
Key Terms
43(1)
Solved Problem
43(1)
Internet and Student CD-ROM Exercises
43(1)
Additional Case Studies
44(1)
Project Management
45(36)
Global Company Profile: Project Management Provides a Competitive Advantage for Bechtel
46(2)
The Importance of Project Management
48(1)
Project Planning
48(2)
The Project Manager
49(1)
Work Breakdown Structure
50(1)
Project Scheduling
50(2)
Project Controlling
52(1)
Project Management Techniques: PERT and CPM
52(4)
The Framework of PERT and CPM
52(1)
Network Diagrams and Approaches
53(1)
Activity-on-Node Example
54(2)
Activity-on-Arrow Example
56(1)
Determining the Project Schedule
56(5)
Forward Pass
57(2)
Backward Pass
59(1)
Calculating Slack Time and Identifying the Critical Path(s)
60(1)
Variability in Activity Times
61(5)
Three Time Estimates in PERT
62(2)
Probability of Project Completion
64(2)
Cost-Time Trade-Offs and Project Crashing
66(3)
A Critique of PERT and CPM
69(1)
Using Microsoft Project to Manage Projects
70(11)
Creating a Project Schedule Using MS Project
70(3)
Tracking Progress and Managing Costs Using MS Project
73(2)
Summary
75(1)
Key Terms
75(1)
Using Excel OM
75(1)
Using POM for Windows
76(1)
Solved Problems
76(3)
Internet and Student CD-ROM Exercises
79(1)
Additional Case Studies
79(2)
Forecasting
81(40)
Global Company Profile: Forecasting Provides Tupperware's Competitive Advantage
82(2)
What Is Forecasting?
84(1)
Forecasting Time Horizons
84(1)
The Influence of Product Life Cycle
85(1)
Types of Forecasts
85(1)
The Strategic Importance of Forecasting
85(1)
Human Resources
85(1)
Capacity
85(1)
Supply-Chain Management
85(1)
Seven Steps in the Forecasting System
86(1)
Forecasting Approaches
86(1)
Overview of Qualitative Methods
86(1)
Overview of Quantitative Methods
87(1)
Time-Series Forecasting
87(18)
Decomposition of a Time Series
88(1)
Naive Approach
88(1)
Moving Averages
89(1)
Exponential Smoothing
90(2)
Measuring Forecast Error
92(3)
Exponential Smoothing with Trend Adjustment
95(3)
Trend Projections
98(2)
Seasonal Variations in Data
100(5)
Cyclical Variations in Data
105(1)
Associative Forecasting Methods: Regression and Correlation Analysis
105(5)
Using Regression Analysis to Forecast
105(2)
Standard Error of the Estimate
107(1)
Correlation Coefficients for Regression Lines
108(1)
Multiple-Regression Analysis
109(1)
Monitoring and Controlling Forecasts
110(2)
Adaptive Smoothing
112(1)
Focus Forecasting
112(1)
Forecasting in the Service Sector
112(9)
Summary
113(2)
Key Terms
115(1)
Using Excel Spreadsheets in Forecasting
115(1)
Using POM for Windows in Forecasting
116(1)
Solved Problems
116(2)
Internet and Student CD-ROM Exercises
118(1)
Additional Case Studies
119(2)
Design of Goods and Services
121(30)
Global Company Profile: Product Strategy Provides Competitive Advantage at Regal Marine
122(2)
Goods and Services Selection
124(2)
Product Strategy Options Support Competitive Advantage
124(1)
Product Life Cycles
125(1)
Life Cycle and Strategy
126(1)
Product-by-Value Analysis
126(1)
Generating New Products
126(2)
New Product Opportunities
126(1)
Importance of New Products
127(1)
Product Development
128(4)
Product Development System
128(1)
Quality Function Deployment (QFD)
129(2)
Organizing for Product Development
131(1)
Manufacturability and Value Engineering
132(1)
Issues for Product Design
132(5)
Robust Design
133(1)
Modular Design
133(1)
Computer-Aided Design (CAD)
133(1)
Computer-Aided Manufacturing (CAM)
134(1)
Virtual Reality Technology
135(1)
Value Analysis
135(1)
Environmentally Friendly Designs
136(1)
Time-Based Competition
137(2)
Purchase of Technology by Acquiring a Firm
139(1)
Joint Ventures
139(1)
Alliances
139(1)
Defining the Product
139(3)
Make-or-Buy Decisions
140(1)
Group Technology
141(1)
Documents for Production
142(1)
Service Design
143(4)
Documents for Services
144(2)
Application of Decision Trees to Product Design
146(1)
Transition to Production
147(4)
Summary
148(1)
Key Terms
148(1)
Solved Problem
148(1)
Internet and Student CD-ROM Exercises
149(1)
Additional Case Studies
149(2)
Managing Quality
151(22)
Global Company Profile: Managing Quality Provides a Competitive Advantage at Motorola
152(2)
Quality and Strategy
154(1)
Defining Quality
154(2)
Implications of Quality
155(1)
Malcolm Baldrige National Quality Award
155(1)
Cost of Quality (COQ)
156(1)
International Quality Standards
156(1)
ISO 9000
156(1)
ISO 14000
157(1)
Total Quality Management
157(5)
Continuous Improvement
157(1)
Employee Empowerment
158(1)
Benchmarking
159(1)
Just-in-Time (JIT)
160(1)
Taguchi Concepts
160(1)
Knowledge of TQM Tools
161(1)
Tools of TQM
162(3)
Check Sheets
162(1)
Scatter Diagrams
162(1)
Cause-and-Effect Diagrams
163(1)
Pareto Charts
164(1)
Flow Charts
164(1)
Histograms
165(1)
Statistical Process Control (SPC)
165(1)
The Role of Inspection
165(3)
When and Where to Inspect
166(1)
Source Inspection
166(1)
Service Industry Inspection
167(1)
Inspection of Attributes versus Variables
167(1)
TQM in Services
168(5)
Summary
170(1)
Key Terms
170(1)
Internet and Student CD-ROM Exercises
170(1)
Additional Case Studies
171(2)
Statistical Process Control
173(22)
Statistical Process Control (SPC)
174(13)
Control Charts for Variables
176(1)
The Central Limit Theorem
177(1)
Setting Mean Chart Limits (x-Charts)
178(2)
Setting Range Chart Limits (R-Charts)
180(1)
Using Mean and Range Charts
180(2)
Control Charts for Attributes
182(3)
Managerial Issues and Control Charts
185(2)
Process Capability
187(2)
Process Capability Ratio (Cp)
187(1)
Process Capability Index (Cpk)
188(1)
Acceptance Sampling
189(6)
Operating Characteristic Curve
189(2)
Average Outgoing Quality
191(1)
Summary
192(1)
Key Terms
192(1)
Using Excel OM for SPC
192(1)
Using POM for Windows
192(1)
Solved Problems
193(1)
Internet and Student CD-ROM Exercises
194(1)
Additional Case Studies
194(1)
Process Strategy
195(28)
Global Company Profile: Mass Customization Provides Dell Computer's Competitive Advantage
196(2)
Four Process Strategies
198(9)
Process Focus
198(2)
Repetitive Focus
200(1)
Product Focus
201(1)
Mass Customization Focus
202(2)
Comparison of Process Choices
204(3)
Process Analysis and Design
207(3)
Flow Diagrams
207(1)
Time-Function Mapping
207(1)
Process Charts
207(2)
Service Blueprinting
209(1)
Service Process Design
210(2)
Customer Interaction and Process Design
210(1)
More Opportunities to Improve Service Processes
211(1)
Selection of Equipment and Technology
212(1)
Production Technology
212(5)
Machine Technology
212(1)
Automatic Identification System (AIS)
213(1)
Process Control
214(1)
Vision Systems
214(1)
Robots
215(1)
Automated Storage and Retrieval System (ASRS)
215(1)
Automated Guided Vehicle (AGV)
215(1)
Flexible Manufacturing System (FMS)
215(1)
Computer-Integrated Manufacturing (CIM)
216(1)
Technology in Services
217(1)
Process Reengineering
217(1)
Environmentally Friendly Processes
218(5)
Summary
220(1)
Key Terms
220(1)
Solved Problem
220(1)
Internet and Student CD-ROM Exercises
220(1)
Additional Case Studies
221(2)
Capacity Planning
223(18)
Capacity
224(4)
Design and Effective Capacity
225(1)
Capacity and Strategy
226(1)
Capacity Considerations
226(1)
Managing Demand
227(1)
Capacity Planning
228(1)
Break-Even Analysis
229(4)
Single-Product Case
231(1)
Multiproduct Case
232(1)
Applying Decision Trees to Capacity Decisions
233(1)
Strategy-Driven Investments
234(7)
Investment, Variable Cost, and Cash Flow
234(1)
Net Present Value
234(3)
Summary
237(1)
Key Terms
237(1)
Using Excel OM for Break-Even Analysis
237(1)
Solved Problems
238(1)
Internet and Student CD-ROM Exercises
239(1)
Additional Case Studies
239(2)
Location Strategies
241(20)
Global Company Profile: Location Provides Competitive Advantage for Federal Express
242(2)
The Strategic Importance of Location
244(1)
Factors That Affect Location Decisions
244(4)
Labor Productivity
245(2)
Exchange Rates and Currency Risk
247(1)
Costs
247(1)
Attitudes
247(1)
Proximity to Markets
248(1)
Proximity to Suppliers
248(1)
Proximity to Competitors (Clustering)
248(1)
Methods of Evaluating Location Alternatives
248(5)
The Factor-Rating Method
248(2)
Locational Break-Even Analysis
250(1)
Center-of-Gravity Method
251(2)
Transportation Model
253(1)
Service Location Strategy
253(8)
How Hotel Chains Select Sites
255(1)
The Telemarketing Industry
255(1)
Geographic Information Systems
256(1)
Summary
257(1)
Key Terms
257(1)
Using Excel OM to Solve Location Problems
257(1)
Using POM for Windows
258(1)
Solved Problems
258(2)
Internet and Student CD-ROM Exercises
260(1)
Additional Case Studies
260(1)
Layout Strategy
261(28)
Global Company Profile: McDonald's Looks for Competitive Advantage with Its New High-Tech Kitchen Layout
262(2)
The Strategic Importance of Layout Decisions
264(1)
Types of Layout
264(1)
Fixed-Position Layout
265(1)
Process-Oriented Layout
266(7)
Computer Software for Process-Oriented Layouts
270(1)
Work Cells
271(1)
The Focused Work Center and the Focused Factory
272(1)
Office Layout
273(2)
Retail Layout
275(2)
Servicescapes
276(1)
Warehousing and Storage Layouts
277(2)
Cross-Docking
277(1)
Random Stocking
278(1)
Customizing
278(1)
Repetitive and Product-Oriented Layout
279(10)
Assembly-Line Balancing
280(4)
Summary
284(1)
Key Terms
284(1)
Using Excel OM for Layout Calculations
284(1)
Using POM for Windows for Layout Design
285(1)
Solved Problems
285(3)
Internet and Student CD-ROM Exercises
288(1)
Additional Case Studies
288(1)
Human Resources and Job Design
289(20)
Global Company Profile: Human Resources Bring Competitive Advantage to Southwest Airlines
290(2)
Human Resource Strategy for Competitive Advantage
292(1)
Constraints on Human Resource Strategy
292(1)
Labor Planning
293(1)
Employment-Stability Policies
293(1)
Work Schedules
293(1)
Job Classifications and Work Rules
294(1)
Job Design
294(10)
Labor Specialization
294(1)
Job Expansion
295(1)
Psychological Components of Job Design
296(1)
Self-Directed Teams
297(1)
Motivation and Incentive Systems
298(1)
Ergonomics and Work Methods
299(5)
The Visual Workplace
304(1)
Labor Standards
305(4)
Summary
305(1)
Key Terms
306(1)
Solved Problem
306(2)
Internet and Student CD-ROM Exercises
308(1)
Additional Case Studies
308(1)
Work Measurement
309(14)
Labor Standards and Work Measurement
310(1)
Historical Experience
311(1)
Time Studies
311(4)
Predetermined Time Standards
315(2)
Work Sampling
317(6)
Summary
319(1)
Key Terms
320(1)
Solved Problems
320(1)
Internet and Student CD-ROM Exercises
321(1)
Additional Case Studies
322(1)
Supply-Chain Management
323(20)
Global Company Profile: Volkswagen's Radical Experiment in Supply-Chain Management
324(2)
The Strategic Importance of the Supply Chain
326(2)
Global Supply-Chain Issues
327(1)
Supply-Chain Economics
328(2)
Make-or-Buy Decisions
329(1)
Outsourcing
329(1)
Supply-Chain Strategies
330(3)
Many Suppliers
330(1)
Few Suppliers
330(1)
Vertical Integration
330(2)
Keiretsu Networks
332(1)
Virtual Companies
332(1)
Managing the Supply Chain
333(3)
Issues in an Integrated Supply Chain
333(1)
Opportunities in an Integrated Supply Chain
334(2)
Internet Purchasing
336(1)
Vendor Selection
337(2)
Vendor Evaluation
337(1)
Vendor Development
338(1)
Negotiations
338(1)
Logistics Management
339(2)
Distribution Systems
339(1)
Cost of Shipping Alternatives
340(1)
Benchmarking Supply-Chain Management
341(2)
Summary
341(1)
Key Terms
341(1)
Internet and Student CD-ROM Exercises
342(1)
Additional Case Studies
342(1)
E-Commerce and Operations Management
343(12)
The Internet
344(1)
Electronic Commerce
345(1)
E-commerce Definitions
346(1)
Economics of E-Commerce
346(1)
Product Design
347(1)
E-Procurement
348(3)
Online Catalogs
348(2)
RFQs and Bid Packaging
350(1)
Internet Outsourcing
350(1)
Online Auctions
350(1)
Inventory Tracking
351(1)
Inventory Reduction
351(1)
Warehousing for E-commerce
351(1)
Just-in-Time Delivery for E-Commerce
352(1)
Scheduling and Logistics Improvements
352(3)
Coordinated Pickup and Delivery
352(1)
Logistics Cost Reduction
353(1)
Summary
353(1)
Key Terms
353(1)
Internet and Student CD-ROM Exercises
353(1)
Additional Case Studies
353(2)
Inventory Management
355(30)
Global Company Profile: Inventory Management Provides Competitive Advantage at Amazon.com
356(2)
Functions of Inventory
358(1)
Types of Inventory
358(1)
Inventory Management
359(3)
ABC Analysis
359(1)
Record Accuracy
360(1)
Cycle Counting
360(1)
Control of Service Inventories
361(1)
Inventory Models
362(1)
Independent versus Dependent Demand
362(1)
Holding, Ordering, and Setup Costs
362(1)
Inventory Models for Independent Demand
363(12)
The Basic Economic Order Quantity (EOQ) Model
363(1)
Minimizing Costs
364(4)
Reorder Points
368(2)
Production Order Quantity Model
370(2)
Quantity Discount Models
372(3)
Probabilistic Models with Constant Lead Time
375(3)
Fixed-Period (P) Systems
378(7)
Summary
379(1)
Key Terms
379(1)
Using Excel OM for Inventory
380(1)
Using POM for Windows to Solve Inventory Problems
381(1)
Solved Problems
381(1)
Internet and Student CD-ROM Exercises
382(1)
Additional Case Studies
383(2)
Aggregate Planning
385(24)
Global Company Profile: Aggregate Planning Provides a Competitive Advantage at Anheuser-Busch
386(2)
The Planning Process
388(1)
The Nature of Aggregate Planning
388(2)
Aggregate Planning Strategies
390(4)
Capacity Options
390(1)
Demand Options
391(2)
Mixing Options to Develop a Plan
393(1)
Methods for Aggregate Planning
394(6)
Graphical and Charting Methods
394(3)
Mathematical Approaches to Planning
397(3)
Comparison of Aggregate Planning Methods
400(1)
Aggregate Planning in Services
400(2)
Restaurants
401(1)
Hospitals
401(1)
National Chains of Small Service Firms
401(1)
Miscellaneous Services
401(1)
Airline Industry
402(1)
Yield Management
402(7)
Summary
405(1)
Key Terms
405(1)
Using Excel OM for Aggregate Planning
405(1)
Using POM for Windows for Aggregate Planning
406(1)
Solved Problems
406(2)
Internet and Student CD-ROM Exercises
408(1)
Additional Case Studies
408(1)
Material Requirements Planning (MRP) and ERP
409(30)
Global Company Profile: MRP Provides a Competitive Advantage for Collins Industries
410(2)
Dependent Inventory Model Requirements
412(6)
Master Production Schedule
412(3)
Bills of Material
415(1)
Accurate Inventory Records
416(1)
Purchase Orders Outstanding
416(1)
Lead Times for Each Component
417(1)
MRP Structure
418(3)
MRP Management
421(2)
MRP Dynamics
421(1)
MRP and JIT
422(1)
Lot-Sizing Techniques
423(4)
Extensions of MRP
427(2)
Closed-Loop MRP
427(1)
Capacity Planning
427(1)
Material Requirements Planning II (MRP II)
428(1)
MRP in Services
429(1)
Distribution Resource Planning (DRP)
430(1)
Enterprise Resource Planning (ERP)
430(9)
Advantages and Disadvantages of ERP Systems
432(1)
ERP in the Service Sector
433(1)
Summary
433(1)
Key Terms
434(1)
Using Excel OM to Solve MRP Problems
434(1)
Using POM for Windows to Solve MRP Problems
435(1)
Solved Problems
435(3)
Internet and Student CD-ROM Exercises
438(1)
Additional Case Studies
438(1)
Short-Term Scheduling
439(28)
Global Company Profile: Scheduling Airplanes When Weather Is the Enemy
440(2)
The Strategic Importance of Short-Term Scheduling
442(1)
Scheduling Issues
442(3)
Forward and Backward Scheduling
443(1)
Scheduling Criteria
444(1)
Scheduling Process-Focused Work Centers
445(1)
Loading Jobs in Work Centers
445(5)
Input-Output Control
445(1)
Gantt Charts
446(2)
Assignment Method
448(2)
Sequencing Jobs in Work Centers
450(5)
Priority Rules for Dispatching Jobs
450(3)
Critical Ratio
453(1)
Sequencing N Jobs on Two Machines: Johnson's Rule
454(1)
Limitations of Rule-Based Dispatching Systems
455(1)
Finite Scheduling
456(1)
Theory of Constraints
456(1)
Bottleneck Work Centers
457(1)
Repetitive Manufacturing
458(1)
Scheduling for Services
459(8)
Scheduling Service Employees with Cyclical Scheduling
460(1)
Summary
461(1)
Key Terms
461(1)
Using Excel OM for Short-Term Scheduling
461(2)
Using POM for Windows to Solve Scheduling Problems
463(1)
Solved Problems
463(2)
Internet and Student CD-ROM Exercises
465(1)
Additional Case Studies
466(1)
Just-in-Time and Lean Production Systems
467(22)
Global Company Profile: Just-in-Time (JIT) Provides Competitive Advantage at Green Gear
468(2)
Just-in-Time and Lean Production
470(1)
Suppliers
471(3)
Goals of JIT Partnerships
472(2)
Concerns of Suppliers
474(1)
JIT Layout
474(1)
Distance Reduction
474(1)
Increased Flexibility
474(1)
Impact on Employees
474(1)
Reduced Space and Inventory
475(1)
Inventory
475(4)
Reduce Variability
475(1)
Reduce Inventory
476(1)
Reduce Lot Sizes
476(2)
Reduce Setup Costs
478(1)
Scheduling
479(4)
Level Schedules
479(1)
Kanban
479(4)
Quality
483(1)
Employee Empowerment
483(1)
Lean Production
483(2)
JIT in Services
485(4)
Summary
486(1)
Key Terms
486(1)
Solved Problem
486(1)
Internet and Student CD-ROM Exercises
487(1)
Additional Case Studies
487(2)
Maintenance and Reliability
489(16)
Global Company Profile: Maintenance and Reliability Are the Critical Success Factors for NASA's Space Shuttles
490(2)
The Strategic Importance of Maintenance and Reliability
492(1)
Reliability
493(3)
Improving Individual Components
493(2)
Providing Redundancy
495(1)
Maintenance
496(4)
Implementing Preventive Maintenance
496(3)
Increasing Repair Capabilities
499(1)
Total Productive Maintenance
500(1)
Techniques for Establishing Maintenance Policies
500(5)
Summary
501(1)
Key Terms
501(1)
Using POM for Windows to Solve Reliability Problems
501(1)
Solved Problems
501(1)
Internet and Student CD-ROM Exercises
502(1)
Additional Case Studies
503(2)
A. Decision-Making Tools
505(12)
The Decision Process in Operations
506(1)
Fundamentals of Decision Making
507(1)
Decision Tables
507(3)
Decision Making Under Uncertainty
508(1)
Decision Making Under Risk
509(1)
Decision Making Under Certainty
509(1)
Expected Value of Perfect Information (EVPI)
510(1)
Decision Trees
510(7)
A More Complex Decision Tree
512(1)
Summary
513(1)
Key Terms
514(1)
Using Excel OM for Decision Models
514(1)
Using POM for Windows
514(1)
Solved Problems
514(1)
Internet and Student CD-ROM Exercises
515(1)
Additional Case Studies
515(2)
B. Linear Programming
517(22)
Requirements of a Linear Programming Problem
519(1)
Formulating Linear Programming Problems
519(1)
Shader Electronics Example
519(1)
Graphical Solution to a Linear Programming Problem
520(5)
Graphical Representation of Constraints
520(2)
Iso-Profit Line Solution Method
522(2)
Corner-Point Solution Method
524(1)
Sensitivity Anaylsis
525(2)
Sensitivity Report
525(1)
Changes in the Resources or Right-Hand-Side Values
526(1)
Changes in the Objective Function Coefficient
527(1)
Solving Minimization Problems
527(2)
Linear Programming Applications
529(1)
Production-Mix Example
529(5)
Diet Problem Example
530(1)
Production Scheduling Example
531(1)
Labor Scheduling Example
532(2)
The Simplex Method of LP
534(5)
Summary
534(1)
Key Terms
534(1)
Using Excel Spreadsheets to Solve LP Problems
534(1)
Using POM for Windows to Solve LP Problems
535(1)
Solved Problems
536(2)
Internet and Student CD-ROM Exercises
538(1)
Additional Case Studies
538(1)
C. Transportation Models
539(14)
Transportation Modeling
540(1)
Developing an Initial Solution
541(2)
The Northwest-Corner Rule
542(1)
The Intuitive Lowest-Cost Method
542(1)
The Stepping-Stone Method
543(3)
Special Issues in Modeling
546(7)
Demand Not Equal to Supply
546(1)
Degeneracy
547(1)
Summary
548(1)
Key Terms
548(1)
Using Excel OM to Solve Transportation Problems
548(1)
Using POM for Windows to Solve Transportation Problems
549(1)
Solved Problems
550(1)
Internet and Student CD-ROM Exercises
551(1)
Additional Case Studies
552(1)
D. Waiting-Line Models
553(20)
Characteristics of a Waiting-Line System
555(4)
Arrival Characteristics
555(1)
Waiting-Line Characteristics
556(1)
Service Characteristics
557(1)
Measuring the Queue's Performance
557(2)
Queuing Costs
559(1)
The Variety of Queuing Models
560(7)
Model A: Single-Channel Queuing Model with Poisson Arrivals and Exponential Service Times
560(3)
Model B: Multiple-Channel Queuing Model
563(2)
Model C: Constant Service Time Model
565(1)
Model D: Limited Population Model
565(2)
Other Queuing Approaches
567(6)
Summary
568(1)
Key Terms
568(1)
Using Excel OM for Queuing
568(1)
Using POM for Windows for Queuing
569(1)
Solved Problems
569(2)
Internet and Student CD-ROM Exercises
571(1)
Additional Case Study
571(2)
E. Learning Curves
573(10)
Learning Curves in Services and Manufacturing
575(1)
Applying the Learning Curve
576(2)
Arithmetic Approach
576(1)
Logarithmic Approach
576(1)
Learning-Curve Coefficient Approach
577(1)
Strategic Implications of Learning Curves
578(5)
Limitations of Learning Curves
579(1)
Summary
579(1)
Key Terms
580(1)
Using Excel OM for Learning Curves
580(1)
Using POM for Windows for Learning Curves
580(1)
Solved Problems
580(1)
Internet and Student CD-ROM Exercises
581(2)
F. Simulation
583(1)
What is Simulation?
584(1)
Advantages and Disadvantages of Simulation
585(1)
Monte Carlo Simulation
585(4)
Simulation of a Queuing Problem
589(1)
Simulation and Inventory Analysis
590(3)
The Role of Computers in Simulation
593(1)
Summary
594(1)
Key Terms
594(1)
Simulation with Excel Spreadsheets
594(1)
Using POM for Windows for Simulation
595(1)
Solved Problems
595(2)
Internet and Student CD-ROM Exercises
597(1)
Additional Case Studies
597
Appendices 1(1)
Indices 1


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