This book blends the latest in strategic OM issues with proven analytic techniques.While maintaining its perspective on the big picture and the strategic importance of operations, this edition shifts its overall approach to a process orientationboth service and manufacturing.Industrial Engineers and Production and Operations Managers.
Larry P. Ritzman is the Thomas J. Galligan, Jr. Professor in Operations and Strategic Management at Boston College.
Table of Contents
I. COMPETING WITH OPERATIONS. 1. Operations as a Competitive Weapon. Supplement A: Decision Making. 2. Operations Strategy. 3. Process Design Strategy. II. DESIGNING AND IMPROVING PROCESSES. 4. Process Analysis. Supplement B: Simulation. 5. Process Performance and Quality. 6. Process Capacity. Supplement C: Waiting Lines. 7. Process Layout. 8. Planning and Managing Projects. III. DESIGNING VALUE CHAINS. 9. Supply-Chain Management. 10. Location. 11. Lean Systems. IV. OPERATING VALUE CHAINS. 12. Information Technology and Value Chains. 13. Forecasting. 14. Aggregate Planning. Supplement D: Linear Programming. 15. Inventory Management. Supplement E: Special Inventory Models. 16. Resource Planning. 17. Scheduling. CD-ROM SUPPLEMENTS. Supplement F: Master Production Scheduling. Supplement G: Learning Curve Analysis. Supplement H: Measuring Output Rates. Supplement I: Acceptance Sampling Plans. Supplement J: Financial Analysis. Supplement K: Computer-Integrated Manufacturing.